Bankers Systems and Digital Dialogue Partner.Business Editors TAYLOR, Mich.--(BUSINESS WIRE)--May 15, 2001 To provide instant 24-hour lending services with immediate loan approvals Digital Dialogue, an Internet-based contact center that enables financial institutions to provide customers/members 24-hour lending services with immediate loan approvals, today announced its strategic partnership with Bankers Systems, Inc. (BSI BSI - British Standards Institute ) of St. Cloud, Minn. Internet lending and 24-hour call center lending are now available for Bankers Systems' customers using their ARTA ARTA Association of Retail Travel Agents ARTA American River Touring Association ARTA Apple Real Time Architecture ARTA American Reusable Textile Association ARTA Alberta Retired Teachers' Association ARTA Alberta Retired Teachers Association (R) Lending Documentation System and Rembrandt(R) Lending System. Both services simplify credit scoring Credit scoring A statistical technique that combines several financial characteristics to form a single score to represent a customer's creditworthiness. and decisioning, and then offer immediate documentation using the Rembrandt or ARTA Lending Systems. "We're pleased to provide our lending software users with these additional new services from Digital Dialogue," said John Schramel, director of business development and alliances for Bankers Systems. "This complete solution will enable them to offer new services to their customers, and to be more competitive and productive." Digital Dialogue's application Web front-end connects the lending agent and underwriting Underwriting 1. The process by which investment bankers raise investment capital from investors on behalf of corporations and governments that are issuing securities (both equity and debt). 2. The process of issuing insurance policies. staff to the lending system via a standard Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. . This enables users to enter, edit and delete credit applications, as well as preview and print electronic application documents from multiple locations. Once the information is collected and scored, the system imports the data into Rembrandt or ARTA Lending for immediate documentation. The Web-based solution also provides for secure information transmission over the Internet. In addition, the Web front-end, Digital Dialogue's 24-hour interaction center, allows a help desk to take loan applications on behalf of the institution or become an after-hours help desk for loan officers inquiring about specific applicants. A toll-free number is assigned to each institution that allows potential borrowers to apply over the phone with customer service representatives (CSRs). The interaction center also links CSRs with Internet users Internet user n → internauta m/f Internet user Internet n → internaute m/f to provide customer support via Web chat and e-mail. "Through our partnership with BSI, we can process an application over the phone or Internet and not only make a credit decision, but also produce loan documentation in an automated step," said Peter Schmitt, COO of Digital Dialogue. About Bankers Systems, Inc. Bankers Systems Inc.(R), a CCH CCH Colegio de Ciencias y Humanidades (Spanish) CCH Certified Clinical Hypnotherapist CCH Cook County Hospital CCH Certified in Classical Homeopathy CCH Country Club Hills (Fairfax City, VA, USA) Incorporated company, is a national provider of compliance resource solutions for financial institutions and their legal counsel. The company serves more than 12,000 financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. organizations, and its compliance solutions are used by 83 percent of banks in the U.S. Its deposit, lending and retirement plan documents and other solutions are used by more than 60 of the leading core processors and systems integrators. The company's PC software applications are installed in more than 7,000 customer sites. For more information, contact the company at 800-552-9410 or visit its Web site at www.bankerssystems.com. About Digital Dialogue Digital Dialogue is a joint venture between Dialogue Marketing, an award winning call center, and The Maxxar Corporation., a well respected computer telephony integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) development company with more than 2,000 installations. Digital Dialogue provides financial institutions with high levels of customer and member service using the latest Internet and telephony technologies. The business responds to consumers' rapid adoption of multiple communication channels available 24-hours a day. For more information visit www.digital-dialogue.com. |
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