BankMuscat ups efforts to boost customer satisfaction.

Byline: Times News Service

MUSCAT Eoe1/4" BankMuscat, the leading financial services provider in Oman, has selected HP and Avaya to meet its growth objectives by consolidating its existing disparate technology infrastructure into an integrated and unified business system.

BankMuscat is the largest bank in the country with over 40 per cent market share and 121 branches. The implementation coincides with the bankEoe1/4aos decision to move to its new headquarters and includes HPEoe1/4aos portfolio of energy-efficient, blade servers, Superdome and HP ProCurve networking solutions as well as AvayaEoe1/4aos IP telephony for 1600 user endpoints and a complete unified communications suite.

In order to meet its business objectives and deliver efficient customer services across the bankEoe1/4aos branches in Oman, BankMuscat wanted to reduce the complexity of its legacy systems and move its diverse banking functionality to a flexible and scalable infrastructure.

Furthermore, real-time system availability, total cost of ownership, simplified and streamlined resource sharing based on an open architecture and industry standards were areas that the bank needed support on. Eoe1/4EoWe wanted an integrated technology solution that could support our growing business in the region. We are confident of the support and system overhaul that HP and Avaya are carrying out. Our goal is to lower our costs, automate paper-based systems, enhance security across the enterprise, increase employee productivity and collaboration and reduce communications costs through this implementation,Eoe1/4A[yen] said John A. Cooper, chief information officer, DGM Technology and Operations, BankMuscat.

Eoe1/4EoBankMuscat is among the leading banks in the region that rely on Avaya for communications efficiency and expertise. Avaya together with our partner HP Pro Curve were able to offer BankMuscat an open standard architecture that allows for integration with the bankEoe1/4aos existing infrastructure,Eoe1/4A[yen] said Nidal Abou-ltaif, vice-resident, Middle East, Africa, Greece and Turkey, Avaya.

Eoe1/4EoRegionally, we have worked with leading banks and financial institutions to help them optimise their business outcomes, increasing efficiency and mitigating risks. Our expertise in this domain has helped financial institutions effectively to move from their legacy system and adapt to a highly scalable and flexible computing system. We have been working closely with the BankMuscat team and our goal is to contribute positively to the bankEoe1/4aos long-term business objectives,Eoe1/4A[yen] said John Hoonhout, managing director HP Middle East

Five HP ProCurve 5400 chassis based switches were integrated into the bankEoe1/4aos existing vendor environment after changing it to standard, open protocol.

The bank will implement AvayaEoe1/4aos one-X portfolio of UC solutions, including one-X Portal, one-X Communicator, and one-X Mobile. Avaya one-XEeA is a family of communications applications and collaboration tools designed for end users. It supports Unified Communications across a range of platforms, including desktop and laptop computers, mobile devices, and dedicated IP deskphones. Using industry standards such as SIP or H.323, one-X Products offer, intuitive access to everyday communication and collaboration tools.

Eoe1/4EoThe implementation will be carried out with the support of IMTAC, HP and AvayaEoe1/4aos partner in Oman, and is projected to be fully rolled-out within the next few months.Eoe1/4A[yen] added Divesh Loomba, country manager for HP TSG Oman.

Muscat Press and Publishing House SAOC 2009

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