Bank of New York Calls on Phonetic Systems' Speech Recognition for Part of Business Continuity Strategy.Business Editors BILLERICA, Mass.--(BUSINESS WIRE)--Oct. 7, 2003 Automated speech solution provides added value Added value in financial analysis of shares is to be distinguished from value added. Used as a measure of shareholder value, calculated using the formula:
business communications Phonetic pho·net·ic adj. 1. Of or relating to phonetics. 2. Representing the sounds of speech with a set of distinct symbols, each designating a single sound. Systems, a leading provider of real-time speech recognition solutions for today's business Today's Business is a show on CNBC that aired in the early morning, 5 to 7AM ET timeslot, hosted by Liz Claman and Bob Sellers, and it was replaced by Wake Up Call on Feb 4, 2002. applications, today announced that Bank of New York The Bank of New York, abbrieviated to BNY, was a global financial services company that existed until its merger with the Mellon Financial Corporation on July 2, 2007.[1] The bank now continues under the new name of The Bank of New York Mellon Corporation. , one of the largest and oldest corporations in America, has deployed the Phonetic Business Continuity Coordinator(TM) as part of their continuation of business strategy. The fully redundant system provides them with the ability to maintain operator services A variety of telephone services that require human intervention, including person-to-person calls, collect calls, credit card billing and directory and dialing assistance. Such services are performed by LECs, IXCs and alternative operator services (AOS), organizations that are used by and support voice automated directory updates, call completion, employee location management, and group messaging for all incoming and intra-enterprise telephone calls during any emergency that threatens connectivity such as power outages This is a list of famous wide-scale power outages. 1965
One of the key reasons that the Phonetic Business Continuity Coordinator works so well in crisis situations is because it is built on Phonetic Systems' Voice Search Engine (VSE See DOS/VSE. VSE - Virtual Storage Extended ), which has the ability to search on large amounts of highly dynamic data without the need for speech tuning. During emergency situations, information often changes at the last second so having a system that can respond quickly to updates is critical in keeping fluidity in the business process. One important feature of the Phonetic Business Continuity Coordinator is a voice automated application that allows employees to securely change their contact information via the telephone. It instantly updates the directory and notifies the necessary parties within the corporation to let them know of the change. This is particularly important when you have mobile employees whose locations can vary day to day or during an emergency when a persons location may suddenly change. "Phonetic Systems has provided us with a first class integrated product that enhances our continuation of business strategy" said Jeff Kuhn, Senior Vice President of Business Continuity Planning Business Continuity Planning (BCP) is an interdisciplinary peer mentoring methodology used to create and validate a practiced logistical plan for how an organization will recover and restore partially or completely interrupted critical function(s) within a predetermined at Bank of New York. "Having a highly reliable and easy to use system is critical for keeping bank employees and customers connected and allows our telecom team to focus on more important tasks during emergency situations." "The financial industry has gravitated to deploying speech solutions as a means for improving internal and external business communications," said Mark Bannon, Vice President of Sales Operations and Technical Services at Phonetic Systems. "We have helped many of our customers, like the Bank of New York, leverage their existing investment in speech in order to improve their continuation of business strategy. We are committed to our relationship with the Bank of New York and are thrilled they have placed trust in our company and technology to help them in this important initiative." About Phonetic Systems Phonetic Systems delivers global real-time speech recognition solutions that provide voice access to information, people, applications and services. The company's patented Voice Search Engine (VSE) is designed specifically for voice searching very large directories or any size database with frequently changing, untuned datasets of information. The VSE can power packaged applications or it can be integrated into any platform or environment to deliver speech applications like carrier Directory Assistance, voice access to CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. applications, automated password reset, automated attendant In telephony, an automated attendant (also auto attendant or auto-attendant, or sometimes autoattendant or AA) system allows callers to be automatically transferred to a user's extension without the intervention of a receptionist. and more. Phonetic Systems dominates large-scale deployments with hundreds of customers including carriers, blue chip corporations, universities, and government organizations. Phonetic Systems' corporate headquarters are in Billerica, Massachusetts Billerica (IPA: [bɪl.'ɹɪ.kə]) is a town in Middlesex County, Massachusetts, United States. The population was 38,981 at the 2000 census. Its name is pronounced "bill-RICK-a", rather than rhyming with America. , with global offices in the United Kingdom and Israel. For more information: www.PhoneticSystems.com PhoneticOperator, Voice Search Engine and VSE are trademarks of Phonetic Systems. All trademarks and registered trademarks are the properties of their respective holders. |
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