Bank of America Signs Long-Term Contract Extension With Premiere Technologies.

ATLANTA--(BUSINESS WIRE)--Oct. 5, 1999--

Traffic Should Exceed 500 Million Minutes Per Year

Premiere Technologies, Inc. (NASDAQ: PTEK)(www.premtec.com) today announced a long-term contract extension with Bank of America for its Retail Banking interactive voice response (IVR) and call routing business. Since 1997, Premiere has provided the Bank of America (formerly NationsBank) Direct Banking Program with IVR services, which allow its customers to access account information and facilitate financial transactions via the telephone.

The contract extension will result in additional Bank of America customer service traffic being routed through Preimere's IVR platform. Total inbound traffic should exceed 500 million minutes per year with the expansion to 10 additional Bank of America call centers. Premiere was initially awarded the IVR contract when NationsBank was looking for solutions to integrate its various customer service systems.

"We've enjoyed our relationship with one of the most highly regarded financial institutions, NationsBank, and we're looking forward to now working with Bank of America as a key outsourcing application provider for its customer service effort," said Premiere Technologies' founder, chairman and CEO, Boland T. Jones. "We take pride in Bank of America's decision to work with Premiere to enchance their customer service by providing them with front-end applications in the most cost-efficient manner possible."

About Premiere Technologies

Atlanta-based Premiere Technologies (NASDAQ: PTEK) provides innovative solutions to simplify communications by combining the power of the Internet with the reach of the telephone. Founded in 1991, Premiere has operations in 32 countries and can be found at www.premtec.com.

NOTE TO EDITORS: Statements made in this press release, other than those concerning historical information, should be considered forward-looking and subject to various risks and uncertainties. Such forward-looking statements are made pursuant to the `safe harbor' provisions of the Private Securities Litigation Reform Act of 1995 and are made based on management's current expectations or beliefs as well as assumptions made by, and information currently available to, management. A variety of factors could cause actual results to differ materially from those anticipated in Premiere's forward-looking statements, including the following factors: Premiere's ability to manage its growth and to respond to rapid technological change and risk of obsolescence of its products, services and technology; market acceptance of new products and services, including Orchestrate(R); development of effective marketing, pricing and distribution; strategies for new products and services, including Orchestrate(R); competitive pressures among communications services providers may increase significantly; costs or difficulties related to the integration of businesses, if any, acquired or that may be acquired by Premiere may be greater than expected; expected cost savings from past or future mergers and acquisitions, may not be fully realized or realized within the expected time frame; revenues following past or future mergers and acquisitions may be lower than expected; operating costs or customer loss and business disruption following past or future mergers and acquisitions may be greater than expected; the success of Premiere's strategic and other distribution relationships, including the amount of business generated and the viability of the strategic relationships, may not meet expectations; possible adverse results of pending or future litigation; risks associated with interruption in Premiere's services due to the failure of the platforms and network infrastructure utilized in providing its services; risks associated with the Year 2000 issue, including Year 2000 problems that may arise on the part of third parties which may effect Premiere's operations; risks associated with expansion of Premiere's international operations; general economic or business conditions, internationally, nationally or in the local jurisdiction in which Premiere is doing business, may be less favorable than expected; legislative or regulatory changes may adversely affect the business in which Premiere is engaged; and changes in the securities markets may negatively impact Premiere.

For a detailed discussion of these and other cautionary statements and factors that could cause actual results to differ from the Company's forward-looking statements, please refer to the Company's filings with the Securities and Exchange Commission, especially in the "Factors Affecting Future Performance" included in the Management's Discussion and Analysis section of the Company's Form 10-K for the fiscal year ended December 31, 1998 and in subsequent filings filed with the Securities and Exchange Commission.