Bank Danamon To Improve Self Service Availability With Gasper Corporation's Management Suite.

Business Editors

DAYTON, Ohio--(BUSINESS WIRE)--Nov. 27, 2001

Large Indonesian bank chooses the industry-leading Gasper 

solution to manage, service, and control ATMs throughout the country

Gasper Corporation, the leading provider of Self-Service management solutions, announced today the successful implementation of Gasper Manager into Bank Danamon's extensive network of over 700 ATMs comprising four major ATM brands. Bank Danamon is the second largest private bank in Indonesia, with US$5 billion in assets and a vast branch network throughout the Indonesian archipelago. The venture further strengthens Gasper's position as a global leader in Self-Service management--a position earned through revolutionary products that allow customers such as Danamon to improve its customer service.

"Gasper's edge is their innovation," said Mr Muliadi Rahardja, a director of Bank Danamon. "Gasper Manager doesn't stop at managing ATM devices; if a service call is required, Gasper automatically dispatches a service technician via phone, pager, email, fax and a variety of other electronic means. As a result our ATMs are online longer, and service costs are reduced." Gasper's solution generates tremendous cost savings to the bank by reducing the total number of required service calls; the system automatically sends commands--such as restart, send, and load--to the ATMs in an effort to put them back into service without human involvement. When service calls are required, automated dispatching saves money by reducing help desk involvement--even escalating calls to secondary authorities when needed.

"We're extremely excited to be working with Bank Danamon," said John Pillmann, of Gasper Corporation. "We've made every effort to ensure that this implementation went smoothly, and we will continue to provide the service needed to make this a lasting and successful partnership."

"The implementation only took two weeks," said Pillmann. "During that time, we were able to install and test a vast network of teller machines at about 500 branches, and tie everything together with the bank's ICBS core banking system." While Bank Danamon is fully utilizing Gasper manager's many sophisticated features, they also rely on Gasper's basic qualities such as the system's reliability, and its ability to manage disparate ATM systems from NCR, Diebold, Wincor, and Digital--all of which are used by Bank Danamon.

Gasper Corp.'s presence in Indonesia further positions the company as a global leader in the industry. With offices in three countries and existing customers in United States, Latin America, Europe and South Africa, Gasper is well positioned to succeed in new growth markets worldwide.

About Bank Danamon

Bank Danamon is one of Indonesia's four designated core banks in the private sector. As one of the core banks in Indonesia, the new Bank Danamon is fully structured for and capable of delivering nationwide banking services. It will do so by relying on four key pillars: fully dedicated and committed people, financial strength, information technology and sound business strategy. Bank Danamon post-merger includes a conglomerate of nine Indonesian banks, and provides approximately 500 branch offices and more than 700 on-line ATM units throughout Indonesia.

About Gasper Corporation

Gasper Corporation, a wholly-owned, independent subsidiary of NCR, is a leading provider of Self-Service management software. Gasper offers comprehensive solutions that are specifically tailored to solve Self-Service management problems. The company's solutions monitor Self-Service Terminals (SSTs) and manage the entire SST support process to maximize SST availability, profitability and customer satisfaction for SST networks worldwide. Headquartered in Dayton, Ohio, the company's solutions are used to manage more than 170,000 SSTs worldwide. Visit the Gasper Corporation web site at www.gasper-corp.com.