Bank Customer Service Survey.
The Bank Customer Service Survey (BCSS) is a technology that uses
psychometric techniques to screen and evaluate an applicant's or
employee's actual customer service attitudes and traits. It then
automatically creates training and development material customized to
the individual's unique strengths and weaknesses. The product is
offered by Helm and Associates Inc., Helmsburg, Ind. www.helmtest.com
COPYRIGHT 2005 Bank Marketing Assn.
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2005 Gale, Cengage Learning. All rights reserved.
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