Bandwidth.com Announces Technology Partnership with Telchemy to Ensure VoIP Service Quality.Solution Provides Bandwidth.com Customers Call Monitoring A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval. DULUTH, Ga. -- Bandwidth.com, a leading business communications provider offering advanced VoIP, Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the Services and Managed Network Services, has entered into a technology partnership with Telchemy,([R]) Incorporated, the global leader in Voice and Video over IP performance management technology, to integrate Telchemy's DVQattest quality assessment technology into their management framework. Telchemy's performance analysis technologies enable network administrators to monitor the quality of individual calls, aggregate data to determine overall quality of the network, and then implement changes to enhance the quality of service for users. "At Bandwidth.com, our goal is to ensure that we deliver the best call quality, because our customers rely on the quality of their calls to do business," said T.R. Missner, VP of Network Engineering for Bandwidth.com. "Telchemy's DVQattest contributes to that objective by delivering accurate, stable measurements of the quality of our services and by helping us to rapidly identify problems. Other organizations say that they have great call quality - Telchemy enables us to prove it! The Telchemy platform has enabled us to proactively assure quality post-service-turn-up and provides accurate metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. that help to resolve service level agreement disputes. Telchemy's technology has become a vital ingredient to running our day-to-day business." Telchemy's DVQattest is an advanced active test product for Voice and Video over IP that supports pre-deployment testing, network assessment, SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. monitoring and troubleshooting Troubleshooting is a form of problem solving. It is the systematic search for the source of a problem so that it can be solved. Troubleshooting is often a process of elimination - eliminating potential causes of a problem. . DVQattest is based on Telchemy's VQmon, the most widely used and deployed VoIP and IP Video analysis technology which provides accurate measurements of user perceived quality and a wealth of diagnostic data. "We are pleased to work with Bandwidth.com and to support their mission to deliver quality services to their customers," said Dr. Alan Clark This article is about the British politician, for other uses see Al(l)an Clark(e) Alan Kenneth Mackenzie Clark (13 April, 1928 – 5 September, 1999) was a British Conservative politician, historian and diarist. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Telchemy. "Our technology provides Bandwidth.com and their customers with actionable Giving sufficient legal grounds for a lawsuit; giving rise to a Cause of Action. An act, event, or occurrence is said to be actionable when there are legal grounds for basing a lawsuit on it. call quality information in real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. and proactively monitors networks to detect any problems affecting user perceived quality." About Telchemy Telchemy([R]) Incorporated is the global leader in Voice and Video over IP Performance Management Technology with its VQmon([R]), DVQattest([TM]) and SQmon([TM]) families of service quality monitoring and analysis software products. Telchemy is the world's first and only company to provide Voice and Video IP performance management technology that considers the effects of time-varying network impairments and has led the development of VoIP performance management protocols within the industry. Founded in 1999, the company has products deployed worldwide and markets its technology through leading networking, test and management product companies. Visit: www.telchemy.com. About Bandwidth.com Bandwidth.com is a complete business communications provider offering advanced VoIP, Internet Services and Managed Network Services to small and medium businesses. |
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