Balfour Beatty Communities Earns Crystal Award for Service Excellence in Navy Southeast Housing.
The Navy conducts resident satisfaction surveys through CEL & Associates, Inc., a real estate industry analyst and the nation's largest surveyor of tenant satisfaction, to monitor the level of resident satisfaction in privatized Navy installation housing. The Crystal Award is bestowed on the project that has earned a consolidated service score of 85 percent or higher with a minimum 20 percent response rate.
This is the third consecutive Crystal Award for Balfour Beatty Communities' Navy Southeast Region, which consists of Joint Base Charleston (SC), NAS Jacksonville (FL), NAS JRB Fort Worth (TX), NAS Key West (FL), NAS Meridian (MS), NAS Pensacola (FL), NAS Whiting Field (FL), NCBC Gulfport (FL), NSA Panama City (FL), NSB Kings Bay (GA), and NS Mayport (FL). Balfour Beatty Communities has provided comprehensive property management and development services to the Region's Navy families since 2007.
Led by Area Managers Paula Cook and Jeff Green, the Balfour Beatty Communities' Navy Southeast team attributes their consistently high resident satisfaction scores to their proactive customer service approach. According to Terri Edelman, Senior Vice President, Community Management, "We don't wait for a problem or concern to be reported by the resident. Through our Resident Outreach programs, we lean forward to contact our residents to make sure all of their housing needs are being met instead of waiting for them to report an issue. And when we're in a home for maintenance or repair work, we always ask if there is anything else we can do while we're there. Lastly, it's about our people--they are the very best at what they do and it shows in our service scores."
About Balfour Beatty Communities
Balfour Beatty Communities, LLC is a diversified real estate services company delivering development, design, financing, construction, renovation, property and facilities management services in the multifamily, student and military housing sectors. A leader in the industry, Balfour Beatty Communities has more than 37,000 residential units and $5.5 billion in real estate assets under management and has developed or renovated more than 27,000 units with a total value of close to $4 billion. Headquartered outside Philadelphia, PA, Balfour Beatty Communities has more than 1,100 employees and is a subsidiary of Balfour Beatty Investments, Inc.
Balfour Beatty Investments is part of Balfour Beatty plc, a global leader in professional services, construction services, support services, and infrastructure investment, with more than $18 billion in annual revenues.
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|Date:||Mar 5, 2013|
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