Balanced scorecard step-by-step for government and nonprofit agencies, 2d ed.9780470180020 Balanced scorecard Balanced Scorecard A performance metric used in strategic management to identify and improve various internal functions and their resulting external outcomes. The balanced scorecard attempts to measure and provide feedback to organizations in order to assist in implementing step-by-step for government and nonprofit agencies, 2d ed. Niven, Paul R. John Wiley John Wiley may refer to:
2008 365 pages $45.00 Hardcover JF1525 Based upon his observations of how private industries use this method of measurement and control of organizational performance Organizational performance comprises the actual output or results of an organization as measured against its intended outputs (or goals and objectives). Specialists in many fields are concerned with organizational performance including strategic planners, operations, , consultant Niven finds ways to adapt its tenets to the particular needs of governmental and non-governmental nonprofit agencies. Niven introduces the basic concepts of the Balanced Scorecard and gives advice on getting ready for the process, then gives directions and advice on training and communication planning Communication planning is the art and science of reaching target audiences using marketing communication channels such as advertising, PR, experiences or direct mail for example. It is concerned with deciding who to target, when, with what message and how. , developing the mission and strategy, creating strategy maps, creating performance measures (including targets and initiatives), cascading the Balanced Scorecard to create alignment, linking resource allocations resource allocation Managed care The constellation of activities and decisions which form the basis for prioritizing health care needs , reporting results and maintaining the process. Niven includes a very interesting case study and has updated this edition extensively to reflect new research. ([c]20082005 Book News, Inc., Portland, OR) |
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