Badrutt's Palace Hotel in St. Moritz Deploys Digital Cordless Solution from Nortel Networks.

Business Editors

ZURICH, Switzerland--(BUSINESS WIRE)--Feb. 19, 2003

Swiss Ski Resort Uses Meridian DECT 

to Help Improve Customer Service, Reduce Costs

The "Badrutt's Palace" Hotel in St. Moritz, one of Switzerland's largest hotels and in business since 1896, has deployed a digital cordless telephone solution from Nortel Networks (NYSE:NT)(TSE:NT) to help drive efficiency and improve customer service.

This solution, based on Nortel Networks Meridian PBX and the DECT (Digital European Cordless Telephone) standard, is now one of the largest DECT-enabled installations in a Swiss hotel. It was deployed in conjunction with Vodanet, a Nortel Networks channel `partner.'

Nortel Networks Meridian DECT solution includes 150 DECT handsets and 178 unobtrusive base stations to provide the radio link to these handsets. This allows employees and guests to benefit from all the options offered by the in-house switchboard using cordless phones.

Of the 201 guestrooms available at the hotel, 34 suites have already been set up to offer complete communications mobility. Users can transfer calls, make three-way conference calls, identify `message waiting' and access voice mail - all from cordless handsets. The remaining rooms are expected to be soon completed.

The adjoining "Serletta" shopping centre, which has business links with Badrutt's Palace Hotel, is also connected to Nortel Networks Meridian PBX.

The integrated Meridian DECT system offers a range of features designed to provide business flexibility and drive reduced costs. For example, several phones in a room can be switched to a single phone number and billed together. If required, the system can easily evolve to offer IP Telephony applications for further improvements in productivity and customer service.

The system supports German, English, French and Italian languages. It includes an `alarm server,' which allows staff to send various technical alarms with voice information to cordless handsets and, in emergencies, to start an evacuation. Alarms are automatically escalated. If the first call recipient does not respond, then the next is dialed immediately.

The second and final phase of the project is scheduled to include implementation of Nortel Networks Symposium Call Centre to allow the hotel to respond and manage incoming calls with minimum waiting time. The contact centre is expected to become operational in April 2003, and will be serviced by up to four agents in several languages to offer improved customer service.

"Today's travelers want to benefit from all kinds of comforts, and being able to communicate with friends or business partners needs to be made as accessible as possible," said Thomas Marfurt, country manager for Nortel Networks in Switzerland. "We are working closely with our customers in all vertical markets, as in the hotel business, to transform their businesses and help them to drive greater return on investment."

Badrutt's Palace Hotel St. Moritz is owned by the Badrutt family and managed by the Rosewood Hotels & Resorts. The name Rosewood Hotels & Resorts stands for a collection of luxury hotels and resorts around the world that, in perfect harmony with their locations, preserve their unmistakable identity in respect of architecture, interior fittings and cuisine.

Nortel Networks is an industry leader and innovator focused on transforming how the world communicates and exchanges information. The Company is supplying its service provider and enterprise customers with communications technology and infrastructure to enable value-added IP data, voice and multimedia services spanning Wireless Networks, Wireline Networks, Enterprise Networks, and Optical Networks. As a global company, Nortel Networks does business in more than 150 countries. More information about Nortel Networks can be found on the Web at www.nortelnetworks.com.

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