BackWeb Infocenter 4.0 Accelerates Compaq Customer Service and Support.SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--June 9, 1998-- Presario's New Compaq Service Connection, Based On BackWeb Infocenter, Provides Users The Most Recent Software and Information Updates BackWeb Technologies(TM) announced today that, in a move that raises the bar on customer service and support, Compaq Computer Corporation (company) Compaq Computer Corporation - The largest US manufacturer and vendor of IBM PC compatible personal computers and servers. Compaq was started in 1982 by three ex-Texas Instruments employees. Quarterly sales $2499M, profits $210M (Aug 1994). http://compaq.com/. (NYSE NYSE See: New York Stock Exchange :CPQ CPQ Compaq CPQ Conseil du Patronat du Québec (Canada) CPQ Configure-Price-Quote CPQ Conseil de Presse du Québec (Québec Press Council, Canada) CPQ Companion Parrot Quarterly ), the home PC market leader, is using BackWeb's Infocenter application to implement a strategic service and support initiative for all Presario desktop and laptop Same as laptop computer. laptop - portable computer PCs worldwide called the Compaq Service Connection. This new service will provide customers with automated, timely software updates and relevant product service and support information. Updates and information from the Compaq Service Connection will further simplify system maintenance and improve the quality of the user experience. "Compaq is committed to its customers and continually strives to achieve greater levels of service and support," said Mike Rubin, director, Presario Desktop Division, Compaq Computer Corporation. "BackWeb's software enables us to establish direct and immediate communication with our customers, allowing us to empower them with the latest software and the newest maintenance information, and to easily receive feedback from them and learn about their experiences with the Presario PC's. Presario users will effortlessly ef·fort·less adj. Calling for, requiring, or showing little or no effort. See Synonyms at easy. ef  fort·less·ly adv. receive Compaq Service Connection software updates and information while they are connected to the Internet. With BackWeb's Polite Agent(TM) distribution software users can continue their normal work while they receive updates from Compaq. BackWeb's Polite Server software distributes information in the background of the system, using only available bandwidth and ensuring that the users' work is not interrupted. "Compaq's use of the BackWeb Infocenter to implement their service and support initiative will assist them in establishing an ongoing relationship with their customers long after the purchase of their PC," said Eli Barkat, chief executive officer of BackWeb Technologies. "Consumers are looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. PC vendors that support them during the ownership cycle and Compaq is leading the way with Compaq Service Connection." BackWeb's Infocenter and the Compaq Service Center will come pre-loaded on Presarios that show up in retail stores starting June 9, 1998. About BackWeb Technologies BackWeb Technologies is the leading provider of comprehensive push solutions for intranets, extranets and the Internet. BackWeb focuses on empowering enterprises with knowledge enabling innovation, timeliness of decisions, profitability and enhancing competitive edge. Corporations are currently using BackWeb for knowledge distribution for business critical areas such as sales and reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. communications, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , process management, software distribution, electronic business and customer retention. For more information about BackWeb Technologies, visit our Web site at www.backweb.com, or call 1-800-863-0100. BackWeb and Polite Agent are trademarks of BackWeb Technologies. All other product names are property of their respective owners. CONTACT: BackWeb Technologies Debbie Lacy or Sheila Paul, 408/933-1752 408/933-1769 dlacy@backweb.com sheilap@backweb.com |
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