BTSLogic Announces Availability of Speech-Enabled Directory Assistance Service.Business Editors/High-Tech Writers COLLEGE PARK, Md.--(BUSINESS WIRE)--Nov. 19, 2003 In a statement today, BTSLogic, the first provider of Multi-Modal Automated Directory Assistance solutions, announced the general availability of SEDA SEDA Staff and Educational Development Association SEDA Sustainable Energy Development Authority (Australia) SEDA Social and Economic Data Analysis SEDA Special Ed Assistant SEDA South East Drift Association (SM) (Speech-Enabled Directory Assistance). The new service provides callers with automated directory assistance, recognizing the caller's spoken request and returning the desired number in naturally-voiced spoken English. The SEDA service is powered by BTSLogic's MultiModal Two or more modes of operation. The term is used to refer to a myriad of functions and conditions in which two or more different methods, processes or forms of delivery are used. On the Web, it refers to asking for something one way and receiving the answer another; for example requesting VoxDA(TM) technology. It features LSSi's up-to-date and extremely accurate US telephone directory listing data, and uses Consolidated Operator Services' professional and efficient operator services for fallback fall·back n. 1. a. Something to which one can resort or retreat. b. A retreat. 2. Computer Science . The new service provides a complete solution, enabling carriers to reduce deployment costs of traditional and enhanced directory assistance services. The SEDA service uses industry standards for network integration, speech application development, operator fallback, and billing. The standards supported include SS7, RLT RLT Revocable Living Trust RLT Relating to RLT Real Life Test RLT Raleigh Little Theatre RLT Regimental Landing Team RLT Regional Leadership Team RLT Real Life Technologies (trademark of Hewlett-Packard) RLT Release Link Trunk (Release Link Trunking), PAM, VXML See VoiceXML. , and AMA (Automatic Message Accounting) The recording and reporting of telephone calls within a telephone system. It includes the calling and called parties and start and stop times of the call. . The result is a robust and scalable directory assistance solution that not only lowers operator and network transport costs, but is also flexible enough to allow rapid development and deployment of new features. Masoud Loghmani, VP of Technology at BTSLogic, explains. "Up to now the industry has approached the challenge of DA automation solely from a Speech Recognition or Text to Speech angle. BTSLogic, however, has taken a holistic approach holistic approach A term used in alternative health for a philosophical approach to health care, in which the entire Pt is evaluated and treated. See Alternative medicine, Holistic medicine. to DA automation. This approach provides an automated solution that fully and seamlessly integrates within a carrier's network. SEDA offers a very robust, efficient, and most important of all, natural experience." Loghmani adds, "SEDA is the result of years of R&D at BTSLogic and its technology partners. It takes advantage of a number of techniques, including patented and proprietary data search algorithms, dialog pattern identification strategies, and voice processing methods." The SEDA service uses LSSi directory data, the most accurate and up-to-date directory of telephone listing data in the US, to provide a solution that covers 150 million residential, business and government listings in the US. Using proprietary mechanisms developed by BTSLogic -- and in use by more than 18 carriers around the world -- LSSi listing data is updated daily to assure the highest level of accuracy. "Whether it's live directory assistance operators or speech-automated services like SEDA, accurate and complete telephone listings are a core requirement for delivering reliable directory assistance service," according to James Healy, Director of Product Management at LSSi Corp. "BTSLogic's decision to use the most accurate US telephone listings available demonstrates their commitment to providing the highest quality service." SEDA is a complete service and includes operator fallback to ensure that every call is answered. When speech automation is unsuccessful, SEDA transfers the caller and the recorded request via SS7 RLT to a live operator agent at Consolidated Operator Services. "Operator fallback is a critical component of any speech automated directory assistance solution," explains Rick Hall, General Manager at Consolidated Operator Services. "It needs to be done quickly and seamlessly, which we are able to do to ensure optimal customer satisfaction." About BTSLogic BTSLogic (http://www.BtsLogic.com) is the leading provider of MultiModal Automated Directory Assistance solutions. BTSLogic is a joint partnership between LogicTree, Corp. and BTS BTS - Bug Tracking System Solutions, with the mission to provide Automated Directory Assistance solutions to North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. carriers and operator service providers. BTSLogic's SEDA(TM) (Speech Enabled Directory Assistance) service is a speech automated solution offering full coverage of business, residential, and government listings nation-wide. BTSLogic is headquartered on College Park, Maryland College Park is a city in Prince George's County, Maryland, USA. The population was 24,657 at the 2000 census. It is best known as the home of the University of Maryland, College Park, and since 1994 the city has also been home to the "Archives II" facility of the U.S. , with offices in Denmark. About LSSi LSSi Corp. (http://www.lssi.net) is the world's leader in developing and operating high-performance directory databases. The company has established a strong commercial presence in several important directory markets, including National Directory Assistance (NDA (Non Disclosure Agreement) An agreement signed between two parties that have to disclose confidential information to each other in order to do business. In general, the NDA states why the information is being divulged and stipulates that it cannot be used for any (R)) databases; International Directory Assistance Gateway and hosting solutions; customer name and address automation; wireless mobile solutions; desktop solutions for corporations and other large institutions; and numerous Enhanced Directory Assistance solutions. LSSi world headquarters are located in Edison, New Jersey Edison Township (usually known as Edison) is a township in Middlesex County, New Jersey, United States. As of the United States 2000 Census, the township had a total population of 97,687, making it at the time the fifth largest municipality in New Jersey. As of the U.S. . The corporation maintains development and operational facilities in Research Triangle Park Research Triangle Park, research, business, medical, and educational complex situated in central North Carolina. It has an area of 6,900 acres (2,795 hectares) and is 8 × 2 mi (13 × 3 km) in size. Named for the triangle formed by Duke Univ. , North Carolina, and Waynesboro, Virginia. LSSi's international operating companies, LSSi Italia SpA and LSSi UK Limited, are located in LaMezia Terme, Italy, and Birmingham, England. About Consolidated Operator Services Consolidated Operator Services (http://www.consolidated.com) is part of the Consolidated Communications, Inc., family of companies with more than 100 years of industry experience. In addition to national directory assistance, Consolidated Operator Services also offers corporate operator services, message center services and wholesale and retail operator services. |
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