BT and Citrix's GoToAssist Deliver Remote Computing Support to BT Business Customers.Powerful Revenue-Generating Support Solution Helps BT Deliver 97% Customer Satisfaction for BT's IT Support Manager LONDON -- Citrix Online Citrix Online is a division of Citrix Systems, Inc. (Nasdaq: CTXS) that sells Web-based remote access, support, and collaboration software and services. Its products are GoToAssist, GoToMeeting, GoToMyPC, and GoToWebinar. , a division of Citrix Systems Citrix Systems' (NASDAQ: CTXS) is an American technology company, based in Fort Lauderdale, Florida, with subsidiary operations in California and Massachusetts, with additional development centers in Australia, India and the UK. , Inc. (Nasdaq:CTXS CTXS Citrix Systems (NASDAQ stock ticker symbol) ), is supporting BT in delivering a powerful support and IT service solution to BT's small and midsized business customers with the IT Support Manager (ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management ) service, powered by Citrix[R] GoToAssist[TM] remote technical support. Customer response to this innovative solution for remote technical support with Citrix GoToAssist is earning BT a compelling 97 percent satisfaction metric. BT said that ITSM, powered by Citrix GoToAssist, was "truly a winner" during a recent presentation to shareholders1, with amazing a·maze v. a·mazed, a·maz·ing, a·maz·es v.tr. 1. To affect with great wonder; astonish. See Synonyms at surprise. 2. Obsolete To bewilder; perplex. v.intr. appeal in the business market. ITSM is a key element of BT's successful broadband service See broadband and broadband service provider. for small and medium-sized business customers, as it removes any worries customers may have about keeping their computer systems up-and-running. With IT Support Manager powered by GoToAssist, BT customers can contact BT IT Specialists on the phone, and in seconds, grant permission for a specialist to access their PCs over the Internet, to locate, view and fix problems remotely, securely and completely. The service includes reporting tools and an instant customer satisfaction survey that enables BT to measure its success on demand. This enables BT to track and deliver valuable feedback so that managers can take immediate action to ensure their service and quality goals are on target. "Customers are describing IT Support Manager as a 'really first-class service' that provides 'excellent and immediate assistance,'" said Jan Zajaczkowski, senior product manager at BT. "With the GoToAssist solution for remote technical support, we are able to collaborate with our customers on-demand, thus eliminating the need to send our technicians out to our customer sites. In fact our customers are amazed a·maze v. a·mazed, a·maz·ing, a·maz·es v.tr. 1. To affect with great wonder; astonish. See Synonyms at surprise. 2. Obsolete To bewilder; perplex. v.intr. at the quality and speed of our service, with 97 percent satisfied or very satisfied with our service." ITSM is creating incremental Additional or increased growth, bulk, quantity, number, or value; enlarged. Incremental cost is additional or increased cost of an item or service apart from its actual cost. revenues for BT, as BT's business customers realise they can gain the significant benefits of having an instant IT support manager virtually by their side for a minimal monthly fee. "We are delighted to expand our relationship with BT to provide its business customers with solutions that are as easy as e-mail for online access and collaboration services," said Simon Presswell, regional vice president, COL Division EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. . "Our promise of delivering a 'simpler-is-better' access experience to customers offers significant productivity benefits and competitive advantage for our partners and their valued customers." Industry research analysts are bullish on the value of ISPs delivering these comprehensive, real-time access and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services to small and midsize broadband customers. "Remote support solutions, such as GoToAssist, offer ISPs a way to enhance the quality of the customer experience, help ensure brand loyalty and gain incremental revenue," said Richard Edwards There have been a number of people named Richard Edwards:
GoToAssist provides companies with fast, secure, highly scalable and reliable connectivity to desktop applications, enabling businesses to engage in support sessions with all of their customers and employees, even those with connections as slow as 28.8Kbps. Redundant systems and 24/7 monitoring helps ensure that GoToAssist service is always available. No investment in hardware or software is required, eliminating costly deployment expenses and implementation time. The service incorporates strong security and data privacy with 128-bit, end-to-end Advanced Encryption Standard (cryptography, algorithm) Advanced Encryption Standard - (AES) The NIST's replacement for the Data Encryption Standard (DES). The Rijndael /rayn-dahl/ symmetric block cipher, designed by Joan Daemen and Vincent Rijmen, was chosen by a NIST contest to be AES. (AES) data encryption data encryption, the process of scrambling stored or transmitted information so that it is unintelligible until it is unscrambled by the intended recipient. Historically, data encryption has been used primarily to protect diplomatic and military secrets from foreign as standard protection for all sessions. To learn more about the award-winning Citrix GoToAssist, visit http://www.gotoassist.com. To learn more about BT IT Support Manager visit: www.bt.com/business/itsm. About BT BT is one of the world's leading providers of communications solutions and services operating in 170 countries. Its principal activities include networked IT services, local, national and international telecommunications services, and higher-value broadband and internet products and services. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale. In the year ended March 31, 2006, BT Group plc's revenue was [pounds sterling]19,514 million with profit before taxation of [pounds sterling]2,040 million. British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of . For more information, visit www.bt.com/aboutbt About Citrix Online Citrix Online, a division of Citrix Systems, Inc. (Nasdaq: CTXS), is a leading provider of easy-to-use, on-demand applications for remote desktop access, Web conferencing A videoconferencing session via the Internet. In order to interact with other participants, attendees use either a Web application or an application downloaded into their client machines. and collaboration. Its award-winning services, which are used by more than 22,000 businesses and hundreds of thousands of individual subscribers, include: Citrix[R] GoToMyPC[R] for remote PC access; Citrix[R] GoToAssist[TM] for live remote support; Citrix[R] GoToMeeting[R] for online meetings; and Citrix[R] GoToWebinar[TM] for do-it-yourself Web events. Based in Santa Barbara, California Santa Barbara is a city in California, United States. It is the county seat of Santa Barbara County, California. As of the 2000 census, the city had a total population of 92,325. , Citrix Online has offices around the world. For more information, please visit www.citrixonline.com. About Citrix Citrix Systems, Inc. (Nasdaq:CTXS) is the global leader and the most trusted name in application delivery infrastructure. More than 180,000 organisations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100% of the Fortune 100 companies and 98% of the Fortune Global 500, as well as hundreds of thousands of small businesses and prosumers. Citrix has approximately 6,200 channel and alliance partners in more than 100 countries. Annual revenue in 2006 was $1.1 billion. Citrix[R] and GoToAssist[TM] are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners. 1 These comments were made during the presentation of second-quarter results on November 11, 2005 |
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