BT and Accenture Sign 10-Year Outsourcing Contract to Transform and Expand HR Services; Services to Be Expanded to BT Employees in 37 More Countries.LONDON -- BT and Accenture (NYSE NYSE See: New York Stock Exchange :ACN ACN Accenture (stock symbol) ACN Accenture ACN Australian Company Number ACN Automatic Collision Notification (US DOT) ACN Acetonitrile ACN Anglican Communion Network ) have signed a 10-year, $575 million business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in (BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra ) and transformation contract for human resource (HR) administration services. The contract significantly expands the geographic reach of services that Accenture has been providing to BT under a previous five-year contract. The new contract is one of the largest renewals of an HR BPO contract in the world. It is designed to provide BT with higher levels of workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. and performance services in 38 countries around the globe, along with further cost savings in addition to those already realized under the current contract. The services will continue to be delivered through Accenture HR Services, an Accenture business that provides people management services on an outsourced basis, via its global delivery network. Accenture currently provides HR services to BT's 87,000 employees and 180,000 pensioners in the United Kingdom. Under the new contract, Accenture will provide services to those BT employees and pensioners, as well as to another 10,000 BT employees in 37 countries around the world who were not covered not covered Health care adjective Referring to a procedure, test or other health service to which a policy holder or insurance beneficiary is not entitled under the terms of the policy or payment system–eg, Medicare. Cf Covered. in the previous contract. The services to be provided under the new contract include customer contact/call center, recruitment, pension administration, payroll and benefits administration, performance management administration, health and safety, and HR advisory and information services See Information Systems. . The new contract will take effect August 1, 2005. It will be preceded by a jointly developed transition program to define the service delivery framework and develop new ways of working to ensure a consistent and standardized service for BT employees globally. Alex Wilson, BT group human resource director, said: "Accenture HR Services has a proven track record of consistently high quality service and a true partnership approach. These were key factors in its selection, along with its unmatched ability to deliver HR services on a global basis. This agreement will allow our staff to concentrate even more on the strategic role of HR management to our growing global business." David Clinton David Clinton (b. January 2, 1960 in Sun Valley, California[1]) is an "Old School" former professional Bicycle Motocross (BMX) racer whose prime competitive years were from 1973 to 1979. , president of Accenture HR Services, said: "BT's bold decision in August 2000 to undertake large-scale HR outsourcing has been validated with this new agreement. This is a tremendous vote of confidence in the industry, in the business value of outsourcing, and in Accenture's ability to deliver a consistent level of global support to multinational clients aiming to achieve high performance in their businesses." About BT BT is one of the world's leading providers of communications solutions serving customers in Europe, the Americas and Asia Pacific. Its principal activities include IT and networking services, local, national and international telecommunications services In telecommunication, the term telecommunications service has the following meanings: 1. Any service provided by a telecommunication provider. 2. , and higher-value broadband and internet products and services. BT consists principally of three lines of business: --BT Retail, providing fixed and mobile communications services and solutions and IT and networking services to more than 20 million business and residential customers in the UK. It is also a leading UK internet services provider. --BT Wholesale, providing network services and solutions within the UK to more than 600 fixed and mobile operators and service providers including the provision of broadband private circuits. --BT Global Services, providing IT and networking services internationally to meet the needs of multi-site organisations with European operations. BT Global Services operates in more than 130 countries and also offers international carrier services. In the year ended 31 March 2004, BT Group's turnover was GBP GBP In currencies, this is the abbreviation for the British Pound. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. 18,519 million with profit before goodwill amortisation, exceptional items and taxation of GBP 2,013 million. BT Group plc is listed on stock exchanges in London and New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of . British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group. For more information, visit www.bt.com/aboutbt About Accenture Accenture is a global management consulting Noun 1. management consulting - a service industry that provides advice to those in charge of running a business service industry - an industry that provides services rather than tangible objects , technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance. With more than 100,000 people in 48 countries, the company generated net revenues of US$13.67 billion for the fiscal year ended Aug. 31, 2004. Its home page is www.accenture.com. About Accenture HR Services Accenture HR Services, an Accenture business, provides people-management services to enterprises on an outsourced basis. Employing advanced technology and best-of-breed human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. practices, Accenture HR Services works in close collaboration with its clients to accommodate the unique needs and characteristics of their business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets and people. In this way, Accenture HR Services enables organizations to concentrate on optimizing their core business activities while reducing their cost and realizing the greatest possible value from all of their assets. Its homepage is www.accenture.com/hrservices |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion