BT Wins Major PFI Contract with Department of Work and Pensions.Business Editors/High-Tech Writers LONDON--(BUSINESS WIRE)--May 29, 2003 BT, through its consulting and systems integration business Syntegra, has been awarded a five-year technology and support contract with the UK Government to provide a managed telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. service for contact centres to the Department for Work and Pensions The Department for Work and Pensions (or DWP) (Welsh: Adran Gwaith a Phensiynau) is the largest government department in the Government of the United Kingdom, created on June 8, 2001, from the merger of the employment part of the Department for Education and (DWP DWP Department of Work and Pensions (UK) DWP Drinking Water Program DWP Dynamic Weapon Pricing (gamin, Counter-Strike: Source) DWP Department of Water & Power DWP Drinking Water Protection ). At GBP GBP In currencies, this is the abbreviation for the British Pound. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. 170 million, this is one of the largest such contracts of its type ever signed in the UK and will help sustain the Department's current modernisation programme which includes improved citizen access to DWP services through use of a variety of channels. The contract will include the delivery of an array of contact centre telephony services that will help to take the DWP forward in its drive to provide modern services to UK residents. Under the contract Syntegra will centralise Verb 1. centralise - make central; "The Russian government centralized the distribution of food" centralize, concentrate alter, change, modify - cause to change; make different; cause a transformation; "The advent of the automobile may have altered the the collection and distribution of management information and billing and will design and build an expandable solution to accommodate the DWP's future requirements. The DWP will also benefit from procurement The fancy word for "purchasing." The procurement department within an organization manages all the major purchases. efficiency and flexibility through pioneering "per seat" charging to ensure procurement costs are kept to a minimum. This contract adds to the range of products and services provided by BT to the DWP under the department's ACCORD (Access to Corporate Data) programme. ACCORD is one of Europe's biggest civilian CIVILIAN. A doctor, professor, or student of the civil law. IT procurement programmes, awarded following open competition and is one of the most substantial projects to be led by Syntegra on behalf of BT to date. The contract marks the latest in a series of collaborations between Syntegra and the UK government and in particular the DWP. Syntegra has worked in partnership with the DWP since 2000 and has helped the Department establish 70 call centres supporting some 20,000 DWP staff taking calls from the public for the Child Support and Pensions Client Groups. About Syntegra Syntegra is part of BT Group. It plays a key role in the realisation of BT's ICT (1) (Information and Communications Technology) An umbrella term for the information technology field. See IT. (2) (International Computers and Tabulators) See ICL. 1. (testing) ICT - In Circuit Test. strategy as BT's expert in business transformation and change management. Syntegra has revenues of around GBP600 million and employs more than 5000 business and technical professionals world-wide. Syntegra helps organisations transform the way that they operate by applying business knowledge and technology to make new and better ways of working possible. The nature of such major business change means that in many cases Syntegra takes on the responsibility for one or more business processes, or an organisation's entire ICT infrastructure. For further information visit www.syntegra.com http://www.syntegra.com |
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