BT Signs New 5 Year Contract with Convergys.CINCINNATI & LONDON -- Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), a global leader in customer care, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , and billing services, announced today a 5-year contract with BT (NYSE:BT) to expand the use of Infinys [tm], Convergys' state-of-the-art billing and customer care solution, to support all of BT's consumer, business, and wholesale customers. BT is one of the world's leading providers of communications solutions serving customers in Europe, the Americas, and Asia. This agreement encompasses the use of Infinys to rate and bill all BT products and services including BT's 27 million plus PSTN (Public Switched Telephone Network) The worldwide voice telephone network. Once only an analog system, the heart of most telephone networks today is all digital. In the U.S. (public switched telephone network) customers. Convergys' Infinys solution is capable of supporting traditional PSTN services as well as next generation all Internet Protocol (IP) services on the same platform, including services enabled by IP Multimedia Subsystems (IMS (1) See IP Multimedia Subsystem. (2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS. ). "With Infinys as our core rating and billing engine, we can significantly streamline our billing operations, reducing costs, while introducing new services to market faster than we can today," said Maria Pardee, CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. of BT Retail. "As BT continues to streamline its billing environment with Infinys, it continues to realize the benefits of Infinys' flexibility, scalability, and convergent billing capabilities as a single rating and billing platform," said Convergys' Jean Herve Jenn, President International. In 2005, Convergys and BT announced an Infinys deployment consolidating a highly complex billing operation, consisting of 55 billing systems across Europe, North America, and Australia to Infinys. To date, 55 systems have been condensed con·dense v. con·densed, con·dens·ing, con·dens·es v.tr. 1. To reduce the volume or compass of. 2. To make more concise; abridge or shorten. 3. Physics a. to 8, resulting in an 8 percent reduction in BSS See 802.11. BSS - Block Started by Symbol total cost of ownership, a 50 percent reduction in time to market for new services, and a 40 percent return on capital employed Return on capital employed (ROCE) Indicator of profitability of the firm's capital investments. Determined by dividing Earnings Before Interest and Taxes by (capital employed plus short-term loans minus intangible assets). in the project for BT. With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients' complex BSS and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. business problems. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day. ABOUT BT BT is one of the world's leading providers of communications solutions serving customers in Europe, the Americas, and Asia Pacific. Its principal activities include networked IT services, local, national, and international telecommunications services, and higher-value broadband and Internet products and services. In the UK, BT serves more than 20 million business and residential customers with more than 30 million exchange lines, as well as providing network services to other licensed operators. ABOUT CONVERGYS Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 65,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Outthinking, Outdoing and Infinys are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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