BT Selects Princeton Softech's Active Archiving Solution to Improve Performance of Critical Customer Service Application.Business Editors/Hi-Tech Writers LONDON--(BUSINESS WIRE)--Aug. 15, 2002 CRM-Specific Active Archiving Moving data to a secondary storage medium that can be readily accessed if required. Active archiving enhances the performance of production databases by eliminating records that are not accessed daily, but may be needed for reference from time to time. Solution Improves Performance and Customer Support Princeton Softech, Inc, the pioneer and leader in active archiving technologies, today announced that BT, a global telecommunications provider, has selected Princeton Softech's Archive(TM) for Servers Clarify(TM) Edition to reduce costs and resolve the problem of accelerating database growth for the long term. Immediate benefits include improved availability and faster response time to significantly improve customer service and support. BT manages customer relationships and support using Amdocs Clarify Clear Support(TM), a leading CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. application. One such use, known internally as "Bridge," is essential for managing BT's business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets and its IT infrastructure. At BT, up to 5,000 users support over 140,000 customers on the Bridge application, generating more than 1 million cases per year, and the volume is expected to increase significantly over the next 12 months. As the business continues to grow, the number of closed cases also increases, adding more than 20,000 cases per week to a database that already contains more than 1.2 million closed cases. This accelerating database growth was degrading TO DEGRADE, DEGRADING. To, sink or lower a person in the estimation of the public. 2. As a man's character is of great importance to him, and it is his interest to retain the good opinion of all mankind, when he is a witness, he cannot be compelled to disclose performance, limiting availability and increasing costs, as more expensive hardware capacity was needed to maintain service levels. "In order to reduce database volume, we used a purging Purging The use of vomiting, diuretics, or laxatives to clear the stomach and intestines after a binge. Mentioned in: Anorexia Nervosa purging (purj´ing), n tool," noted Mr. David Harley, chief designer at BT's CRM Solutions Centre. "However, the tool was only capable of removing 600 cases per day, far too few compared to the large number of closed cases being added daily." In searching for an effective solution, BT learned about Archive for Servers Clarify Edition, and after initial discussions, agreed to participate as a European Beta test A test of new or revised hardware or software that is performed by users at their facilities under normal operating conditions. Beta testing follows alpha testing. Vendors of packaged software often offer their customers the opportunity of beta testing new releases or versions, and the site for the new active archiving technology. Harley continued, "Using Archive for Servers Clarify Edition, we were able to archive approximately 50,000 cases an hour and save the data to Archive Files See archive. , where the data can be easily researched and restored when needed." Harley concluded, "We see the implementation of Princeton Softech's Archive for Servers Clarify Edition as essential for the continued operation of Bridge, given the levels of data we are generating." "Princeton Softech continues to lead the market and enhance the capabilities of our Active Archive Solutions," said Lisa Cash, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Princeton Softech. "The experience of working with BT and testing Archive for Servers Clarify Edition demonstrates once more that our proven technology delivers a strategic advantage." About Archive for Servers Clarify Edition Princeton Softech's Archive for Servers Clarify Edition is a fully integrated, Clarify-specific version of our Active Archive Solutions, especially designed to work with Clarify's complex database schema The definition of a database. It defines the structure and content in each data element within the structure. Schemas are often designed with visual modeling tools that automatically create the SQL code necessary to define the table structures. See subschema and XML schema. and unique data relationships. Now companies can archive complete sets of rarely referenced customer call data from Clarify databases, based on user-specified criteria. Archive for Servers Clarify Edition provides comprehensive archive, browse and restore capabilities that are integrated with the Clarify workflow; yet, the actual archiving and data management tasks are transparent to Clarify users. Ongoing active archiving keeps databases streamlined and operating at peak performance, providing an effective long-term solution to the problem of continuing database growth. Reducing the size of Clarify databases with Princeton Softech's Archive for Servers Clarify Edition provides significant cost savings and performance improvements, while ensuring the referential integrity A database management safeguard that ensures every foreign key matches a primary key. For example, customer numbers in a customer file are the primary keys, and customer numbers in the order file are the foreign keys. of both the database and the business data. About BT BT (www.bt.com) is one of the world's leading providers of telecommunications services In telecommunication, the term telecommunications service has the following meanings: 1. Any service provided by a telecommunication provider. 2. and one of the largest private sector companies in Europe. Its key activities include local, long distance and international telecommunications services, Internet services, and IT solutions. About Princeton Softech Princeton Softech (www.princetonsoftech.com), the pioneer and leader in the active archiving marketplace, is a software products and services company that helps enterprises enhance the performance of their systems by managing data smarter. The company allows enterprises to manage their mission-critical applications more efficiently through "active archiving." By using Princeton Softech's suite of Active Archive(TM) Solutions, companies can identify and move complete sets of infrequently in·fre·quent adj. 1. Not occurring regularly; occasional or rare: an infrequent guest. 2. used data to an active archive, while maintaining accuracy, integrity and business context. Princeton Softech is a leader in enterprise-scale data management solutions, with over 2,000 of the world's largest companies in more than 30 countries using Princeton Softech's products and services. Princeton Softech is financed by Apax Partners and LLR LLR Lunar Laser Ranging LLR Log-Likelihood Ratio LLR Loan Loss Reserve LLR Low Level Radiation LLR Looks Like Rain (song) LLR Local Linear Regression LLR Lessons Learned Report LLR Load-Limiting Resistor Partners. |
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