BT Selects Motive to Optimize Management of Mobile and Converged Services.Unified Service Management Platform Ensures Consistent User Experience Across Services, Devices, Networks AUSTIN, Texas -- Expanding its relationship with one of the world's largest communication providers, Motive, Inc Motive, Inc. (NASDAQ: MOTV.PK; previously known as Motive Communications) is a software manufacturer founded in May 1997 and headquartered in Austin, Texas. Recent News: Alfred Mockett succeeded founder Scott Harmon as CEO of Motive. . (OTC OTC See: Over-the-counter. OTC See over-the-counter market (OTC). : MOTV MOTV Manned Orbital Transfer Vehicle .PK) today announced it has been selected to provide mobile service management for consumers and business users of BT's mobile and converged services. The solution, which supports the entire mobile service lifecycle from ordering and provisioning to management and ongoing support, will help BT address the increasing complexity of delivering and managing rich media services to next-generation mobile handsets across mobile and converged networks The integration of the telephone system with IP-based data networks. See softswitch. (networking) converged network - A single network that can carry voice, video and data. , both in the UK and internationally. As wireless and wireline technologies converge con·verge v. con·verged, con·verg·ing, con·verg·es v.intr. 1. a. To tend toward or approach an intersecting point: lines that converge. b. , the ability to deliver a seamless, consistent customer experience across devices and services has become a key competitive issue for providers. This challenge is heightened by the growing complexity of advanced services and handsets, resulting in increased customer frustration, higher management and support costs, and slower market adoption. To protect and grow market share, operators must find ways to simplify and streamline the provisioning of complex mobile services to drive customer adoption and revenues, and stem runaway support costs. Following an extensive competitive evaluation and a series of coordinated lab and field trials, BT selected Motive's Mobile Service Management solution for its ability to: * Address the entire fixed-mobile service delivery chain, from handset to network, back-office and partner networks * Support and augment management of OMA (1) See Object Management Architecture. (2) (Open Mobile Alliance Ltd., La Jolla, CA, www.openmobilealliance.org) An organization formed in June of 2002 by the consolidation of the WAP Forum group and the Open Mobile Architecture Initiative. (Open Mobile Alliance) compliant mobile phones * Provide automated, self-service and assisted support capabilities * Scale mobile and rich media services to millions of devices across geographies, networks and device types * Leverage and extend BT's existing broadband service See broadband and broadband service provider. management investments "As new technologies emerge, the ability to deliver services over the mobile network presents key opportunities for customer acquisition and revenue growth. Making the management and support of these new and increasingly complex services easy for consumers is fundamental to our growth," said Clare Brockett, head of Device Management for BT. "Motive understands the challenges and complexities inherent in next-generation mobile service deployments, and is uniquely qualified to help us fulfill our rollout of mobile products and services globally." Motive's Mobile Service Management solution gives customer service staff and consumers more control over mobile devices and services by streamlining service provisioning and quickly solving common configuration, connectivity and application-related issues when problems arise. Using intelligent automation, Motive helps providers: * Increase revenues through the targeted delivery of high-value content * Accelerate the rollout and management of converged services with a unified management platform * Deflect de·flect intr. & tr.v. de·flect·ed, de·flect·ing, de·flects To turn aside or cause to turn aside; bend or deviate. [Latin d routine support calls because self-service is built into the user experience * Decrease call complexity and average handle time through real-time diagnostics and root-cause analysis * Reduce the number of "no defect found" handset returns with accurate diagnostic intelligence "With revenue from basic voice services on the decline, service providers are looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. new ways to differentiate services and cultivate cul·ti·vate tr.v. cul·ti·vat·ed, cul·ti·vat·ing, cul·ti·vates 1. a. To improve and prepare (land), as by plowing or fertilizing, for raising crops; till. b. increased satisfaction and loyalty among customers," said Matthew Hemming Hemming may refer to:
About Motive, Inc. Motive provides service management software for broadband and mobile data services. Motive's software is helping wireline, wireless, cable and satellite operators worldwide deliver a new generation of IP-based services that seamlessly integrate voice, video and data into a single, connected experience. With Motive, operators can leverage one service management platform to automate and remotely manage key customer touch points throughout the service lifecycle, across multiple services, networks and devices. The result is a consistent, unified experience for both customers and service providers that increases revenues from new and converged services, reduces fulfillment and support costs, and drives greater customer satisfaction and loyalty. Motive and the Motive logo are trademarks or registered trademarks of Motive, Inc. All other products or services mentioned herein are trademarks of their respective holders. About BT BT is one of the world's leading providers of communications solutions and services operating in 170 countries. Its principal activities include networked IT services, local, national and international telecommunications services In telecommunication, the term telecommunications service has the following meanings: 1. Any service provided by a telecommunication provider. 2. , and higher-value broadband and internet products and services. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale. British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of . For more information, visit www.bt.com/aboutbt Forward-Looking Statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. This press release contains forward-looking statements that involve risks and uncertainties relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc the benefits and expected usage of our products by the named customer. Actual events or results may differ materially from those described in this press release due to a number of risks and uncertainties, including, among other things: our ability and our customers ability to achieve broad adoption and acceptance of our products, the ability of our software to produce results for the customer's subscribers, and the compatibility of our software with hardware and software platforms that are used by our customers and their subscribers now or in the future. Additional information concerning these and other risk factors associated with our business can be found in our filings with the Securities and Exchange Commission, which are available at www.sec.gov. Statements included in this press release are based upon information known to us as of the date of this release, and we assume no obligation to update any information contained in this press release. |
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