BT Retail Chooses Convergys' Geneva Software as Strategic Rating and Billing Platform for Fixed and Mobile Offerings.Business Editors/High-Tech Writers CINCINNATI & CAMBRIDGE, United Kingdom--(BUSINESS WIRE)-- Oct. 16, 2002 Leading U.K. Communication Services Provider Selects Fully Convergent Geneva Geneva, canton and city, Switzerland Geneva (jənē`və), Fr. Genève, canton (1990 pop. 373,019), 109 sq mi (282 sq km), SW Switzerland, surrounding the southwest tip of the Lake of Geneva. Software to Improve Service Quality and Provide a Future-proof Billing Platform Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), the global leader in integrated billing, employee care, and customer care services, today announced that BT Retail, the United Kingdom's largest communication services provider to residential and business markets, has selected Convergys' Geneva(tm) software as its strategic billing platform. BT Retail, with Convergys and Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. as its chosen alliance partners, is implementing a three-year programme to rationalise its billing and customer care infrastructure. Under the leadership of Pierre Danon Pierre Danon (born 1956) is a French senior corporate executive director, presently as an advisor toJPMorgan and as Chairman of Eircom Danon undertook a degree in civil engineering from the Ecole Nationale des Ponts et Chaussees, a masters in law degree from the Faculte de , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of BT Retail, BT is implementing an imaginative customer-centric IT strategy to improve service quality and reduce operational costs. Convergys' Geneva software has been in use in various BT divisions since late 1999 and is currently used in BT Retail to bill all of its newer services including Internet telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. and access. Geneva has also recently been introduced to handle billing of its new mobile service for small- and medium-sized businesses, enabling customers taking both fixed and mobile service from BT to receive a single, convergent bill. The Geneva software also is being used to bill for Openzone, the company's public wireless LAN A local area network that transmits over the air typically in the 2.4 GHz or 5 GHz unlicensed frequency band. It does not require line of sight between sender and receiver. Wireless base stations (access points) are wired to an Ethernet network and transmit a radio frequency over an area product. Geneva has been integrated with BT's consolidated billing platform and with the company's main fraud detection system. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. David Graystone, General Manager Billing Development at BT, Geneva is being integrated into BT Retail's main business architecture to facilitate the phasing out of legacy systems. "The deployment of Geneva as our strategic billing platform across all services will provide a 'future-proof' billing platform that will allow BT to improve operability Operability is the ability to keep a system in a functioning and operating condition. In a computing systems environment with multiple systems this includes the ability of products, systems and business processes to work together to accomplish a common task such as finding and and control operating costs operating costs npl → gastos mpl operacionales ." Stephen Newton, President of Convergys EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. , added that Convergys and BT have been working together now for three years. "The incumbent operators have to deal with a significant legacy heritage. Finding a billing solution that can be introduced quickly alongside existing platforms and also provide operators with a strategic long-term solution represents a significant challenge. We are delighted that BT has named Convergys as its strategic billing partner." BT's choice of Siebel Systems' eCommunications software as its strategic CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. platform will allow the operator to build on the strong relationship that exists between Convergys and Siebel Systems. The two companies' continuing investment in the streamlining of the interface between billing and CRM will provide BT with quantifiable, reduced, implementation and maintenance costs as well as the benefits of a complete (360-degree) view of the customer. With a total workforce of approximately 50,000, BT Retail provides end-to-end service for 21 million customers. Its declared key objective is to provide a significantly better service experience than any of its main competitors by March 2003. Geneva is a real-time, transaction-based, best-of-breed rating and billing module offering the performance required by major carriers handling large volumes of data. Geneva can bill for any service or combination of services. Convergys' product line of highly scalable end-to-end billing products, pre-integrated application suites, and application modules enables communication providers to create fully integrated billing and customer care environments that are adaptable, reliable, and cost-effective. Convergys products are based on its proven and innovative Next Generation Framework, a component-based architecture that provides unsurpassed flexibility, investment protection, and support for convergent communication services. About BT Retail BT Retail is one of the businesses that make up the BT Group. Others include BT Ignite, BT Wholesale, BT Openworld and BTexact Technologies. BT Retail is the UK's leading communications service provider A Communications Service Provider or CSP is a company that transports information electronically. The term encompasses public and private companies in the wireline, wireless, Internet, cable, satellite, and managed services businesses. and the prime channel to market for the other customers in the BT Group. It has 21 million residential and business customers, a turnover of EUR EUR In currencies, this is the abbreviation for the Euro. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. 12.1bn (in the last full financial year) and around 50,000 employees. About Convergys Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries. We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction. Convergys (TM) employs more than 44,000 people in 46 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati. (Convergys, Geneva, and the Convergys logo are trademarks of Convergys Corporation.) |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion