BT Infonet Wins Telemark Consulting's Platinum `Operator of the Year' Award for Exceptional Customer Satisfaction.EL SEGUNDO El Segundo (ĕl sēgŭn`dō), industrial city (1990 pop. 15,223), Los Angeles co., S Calif., on Santa Monica Bay; inc. 1917. Its products include navigation and computer systems, aircraft parts, office machines, telephone apparatus, and , Calif. -- BT and BT Infonet today announced awards received from Telemark Telemark (tĕ`ləmärk), county (1995 pop. 163,143), 5,915 sq mi (15,320 sq km), SE Norway, bordering on the Skagerrak in the east. Skien (the capital), Porsgrunn, Kragerø, and Notodden are the chief towns. Consulting for outstanding customer satisfaction in 2005. BT Infonet has won Telemark's Platinum Award, which recognizes the overall best global communications provider in 2005, while BT has achieved "Best in Class" awards for four service attributes and a Telemark Gold Award for outstanding performance in the Secure Data Transfer category. The results are based on interviews with more than 1,600 customers of the seven major global communications providers (AT&T, BT, BT Infonet, Cable & Wireless, Equant E´quant n. 1. (Ptolemaic Astron.) A circle around whose circumference a planet or the center of ann epicycle was conceived to move uniformly; - called also eccentric equator ltname>. , MCI (1) (Media Control Interface) A high-level programming interface from Microsoft and IBM for controlling multimedia devices. It provides commands and functions to open, play and close the device. (2) (Microwave Communications Inc. , and NTT NTT Nippon Telegraph and Telephone Corporation NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform ). Findings were benchmarked and compiled into Telemark's Annual Report, which measures overall customer satisfaction in 2005. "2005 was an interesting year in the telecommunications industry. Despite a number of operator consolidations, the industry leaders have remained strong," said Dr. Kerry Tomlinson, managing author of Telemark's benchmarking reports. "Our research shows that BT Infonet has the highest customer satisfaction results as measured across all service attributes, while both BT and BT Infonet continue to lead the pack in satisfaction in the areas multinationals have designated as indispensable - namely network reliability, network security and value for money." "These results are a testament to both BT and BT Infonet's ability to provide a fully integrated approach to customer service and satisfaction," said Jose A. Collazo, chief executive officer of BT Infonet. "Consistency in service delivery and outstanding customer support are two hallmarks of our organization. As such, we're very proud of these year-end awards from Telemark." About BT Infonet BT Infonet is a leading provider of managed network communications services for multinational entities, fully owned by BT Group and part of BT Global Services. BT Infonet offers integrated solutions optimizing the complex relationship between enterprise applications and the global network. BT Infonet provides local service support in over 70 countries and territories and its network is accessible from more than 180 countries. Additional information about BT Infonet is available at http://www.bt.infonet.com About BT BT is one of the world's leading providers of communications solutions and services operating in more than 140 countries. Its principal activities include networked IT services; local, national and international telecommunications services In telecommunication, the term telecommunications service has the following meanings: 1. Any service provided by a telecommunication provider. 2. ; and higher-value broadband and Internet products and services. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale. In the year ended 31 March 2005, BT Group's revenue was GBP GBP In currencies, this is the abbreviation for the British Pound. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. 18,623 million with profit before taxation of GBP 2,354 million. British Telecommunications plc (BT) is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of BT Group and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of . For more information, visit http://www.bt.com/aboutbt About Telemark Consulting Telemark Consulting, based in Manchester, UK, specializes in the provision of marketing intelligence for the telecommunications industry with a blue-chip client base located across several continents. Telemark Consulting is a division of Telemark Services (http://www.telemarkservices.com). |
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