BT Infonet Once Again Earns Telemark Consulting's Overall ``Best in Class'' Honor for Customer Satisfaction in IP Services.EL SEGUNDO El Segundo (ĕl sēgŭn`dō), industrial city (1990 pop. 15,223), Los Angeles co., S Calif., on Santa Monica Bay; inc. 1917. Its products include navigation and computer systems, aircraft parts, office machines, telephone apparatus, and , Calif. -- Independent Customer-Centric Benchmarking Report Recognizes BT Infonet as the Industry's Leading Provider of Managed IP Services for the Third Consecutive Time BT Infonet, a leading provider of global communications services for multinationals, today was once again named the industry's overall "Best in Class" provider of managed IP services, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the 12th edition of Telemark Telemark (tĕ`ləmärk), county (1995 pop. 163,143), 5,915 sq mi (15,320 sq km), SE Norway, bordering on the Skagerrak in the east. Skien (the capital), Porsgrunn, Kragerø, and Notodden are the chief towns. Consulting's benchmarking report on International Business IP Services, published April 18, 2005. BT Infonet has now held Telemark's overall "Best in Class" status for the last three IP reports. Telemark's statistically valid report surveys hundreds of multinationals on 32 different attributes relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc their managed IP service provider. Feedback on provider performance is then weighted and benchmarked in 32 specific categories to gauge performance from a customer perspective. In Telemark's latest IP report, BT Infonet surpassed the industry's benchmark standard in all 32 attributes evaluated, received nine category specific "Best in Class" honors, and was once again found to be the overall "Best in Class" provider at meeting the needs of its multinational clients. Specifically, BT Infonet received "Best in Class" honors in nine categories including "Value for Money," "Installation on Schedule," "Operational Guarantees," "General Helpdesk Provisions," "Ability to Meet Customers' Requirements," "No Hidden Extras in Bills," "24 Hour Transparent Maintenance," "Installation Not Disrupting" and "Long Term Relationship." BT Infonet also received Telemark Gold ratings in three categories -- "Secure Data Transfer," "Ability to Meet Customers' Requirements" and "Long Term Relationship" -- while BT Global Services received three Telemark Gold ratings as well, for a total of six across all of BT. Telemark Gold ratings are given to providers who demonstrate exceptional attention to clients by exceeding the industry standard by more than 20%. "BT Infonet has once again shown consistent overall performance highlighted by strong results in the top ten categories identified by multinationals as critical," said Dr. Kerry Kerry, county (1991 pop. 121,894), 1,815 sq mi (4,701 sq km), SW Republic of Ireland. The county town is Tralee. Kerry consists of a series of mountainous peninsulas that extend into the Atlantic. Tomlinson, managing author of Telemark's International Business IP Services benchmarking report. "As customer requirements and the market for IP services evolve, BT Infonet continues to be viewed as the industry's best in our reports." "BT Infonet is truly a client-centric organization. We empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems our employees at all levels to take action and resolve issues our clients may have with their IP service," said Jean-Noel Moneton, vice president of Network Services Marketing Services marketing is marketing based on relationship and value. It may be used to market a service or a product. Marketing a service-base business is different from marketing a product-base business. , BT Infonet. "That type of flexibility gives us a faster time to market for new services and quicker resolution of problems -- resulting in higher levels of customer satisfaction, as validated val·i·date tr.v. val·i·dat·ed, val·i·dat·ing, val·i·dates 1. To declare or make legally valid. 2. To mark with an indication of official sanction. 3. in this latest Telemark report. With a total of six Telemark Gold awards between BT Infonet and BT Global Services, we are clearly demonstrating consistency and focus on customer service across our entire organization." About Telemark Consulting Telemark Consulting, based in Manchester, UK, specializes in the provision of marketing intelligence for the telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. industry with a blue-chip client base located across several continents. Telemark Consulting is a division of Telemark Services Ltd (www.telemarkservices.com). About BT Infonet BT Infonet is a leading provider of managed network communications services for multinational entities, fully owned by BT Group and part of BT Global Services. BT Infonet offers integrated solutions optimizing the complex relationship between enterprise applications and the global network. BT Infonet provides local service support in over 70 countries and territories and its network is accessible from more than 180 countries. Additional information about BT Infonet is available at www.bt.infonet.com. About BT BT is one of the world's leading providers of communications solutions serving customers in Europe, the Americas and Asia Pacific. Its principal activities include IT and networking services, local, national and international telecommunications services In telecommunication, the term telecommunications service has the following meanings: 1. Any service provided by a telecommunication provider. 2. , and higher-value broadband broadband Term describing the radiation from a source that produces a broad, continuous spectrum of frequencies (contrasted with a laser, which produces a single frequency or very narrow range of frequencies). and internet products and services. BT consists principally of three lines of business: --BT Retail, providing a comprehensive range of communications and related services to over 20m UK consumers and businesses. --BT Wholesale, providing network services and solutions within the UK to more than 600 fixed and mobile operators and service providers including the provision of broadband and private circuits. --BT Global Services, providing IT and networking services to meet the needs of multi-site organizations globally. BT Global Services operates in more than 130 countries and also offers international carrier services. In the year ended 31 March 2004, BT Group's turnover was GBP GBP In currencies, this is the abbreviation for the British Pound. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. 18,519 million with profit before goodwill amortization, exceptional items and taxation of GBP 2,013 million. BT Group plc is listed on stock exchanges in London and New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of . British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group. For more information, visit www.bt.com/aboutbt |
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