BT Infonet Named Overall 'Best in Class' in Managed Data Network Service Customer Satisfaction by Telemark; BT Awarded 'Best in Class' in 16 of the Report's 32 Customer Service Categories.EL SEGUNDO El Segundo (ĕl sēgŭn`dō), industrial city (1990 pop. 15,223), Los Angeles co., S Calif., on Santa Monica Bay; inc. 1917. Its products include navigation and computer systems, aircraft parts, office machines, telephone apparatus, and , Calif. -- BT and BT Infonet today announced their ratings received in Telemark's 20th benchmarking report on the seven leading managed data network service (MDNS) providers. BT Infonet was named the industry's overall "Best in Class" in customer satisfaction -- having held this highest distinction for the last 13 reports spanning more than three years -- and BT received three Gold Awards in the categories of Secure Data Transfer, Notification of Network Problems and Technical Support. In total BT and BT Infonet were ranked "Best in Class" in 16 of the report's 32 key categories. BT Infonet was ranked the industry's best in Value for Money, Support in Local Language, 24 Hour Transparent Maintenance, Understanding Customer Requirements, Understandable Tariffs This is a list of tariffs and trade legislation:
1. , General Helpdesk Provision and Single Point of Contact. BT was ranked highest in Network Availability, Notification of Network Problems, Technical Support, Accurate Bills, International Installations, Long Term Relationship, Bills in the Currency of Choice, 3rd Party Equipment Integration. In addition, BT exceeded the benchmark standard in all of the Top 10 most important attributes, with three 'Outstanding' ratings and one 'Excellent' rating for Network Availability within the Top 10. Outside the Top 10, BT achieved a further four 'Excellent' ratings -- Accurate Bills, Geographical Reach end to end, Long Term Relationship and 3rd party Equipment Integration. "We continue to take great pride in our overall 'Best in Class' award," said Jose JOSE Jealous One's Still Envy (song) JOSE Joint Optics Structures Experiment A. Collazo, chief executive officer of BT Infonet. "Our customer care teams do a tremendous job of exceeding expectations -- as evidenced by our surpassing the industry's benchmark for 'Understanding Customer Requirements' by more than 20%. I'm proud to share this honor As a verb, to accept a bill of exchange, or to pay a note, check, or accepted bill, at maturity. To pay or to accept and pay, or, where a credit so engages, to purchase or discount a draft complying with the terms of the draft. with the entire BT Infonet organization." "We place great importance in exceeding customer expectations and we continually con·tin·u·al adj. 1. Recurring regularly or frequently: the continual need to pay the mortgage. 2. strive for excellence," said Roel Louwhoff, president, Customer Services, BT Global Services. "This recognition serves as testimony to our consistent and increasing focus on customer satisfaction." Dr. Kerry Tomlinson, managing author of Telemark's MDNS benchmarking report, said: "BT and BT Infonet's continued success in the Telemark Telemark (tĕ`ləmärk), county (1995 pop. 163,143), 5,915 sq mi (15,320 sq km), SE Norway, bordering on the Skagerrak in the east. Skien (the capital), Porsgrunn, Kragerø, and Notodden are the chief towns. reports is a testament to their commitment to customers. Both organizations have increased their customer satisfaction ratings while progressing with integration plans, something not easily achieved." About BT Infonet BT Infonet is a leading provider of managed network communications services for multinational entities, fully owned by BT Group and part of BT Global Services. BT Infonet offers integrated solutions optimizing the complex relationship between enterprise applications and the global network. BT Infonet provides local service support in over 70 countries and territories and its network is accessible from more than 180 countries. Additional information about BT Infonet is available at www.bt.infonet.com. About BT BT is one of the world's leading providers of communications solutions serving customers in Europe, the Americas and Asia Pacific. Its principal activities include networked IT services, local, national and international telecommunications services In telecommunication, the term telecommunications service has the following meanings: 1. Any service provided by a telecommunication provider. 2. , and higher-value broadband broadband Term describing the radiation from a source that produces a broad, continuous spectrum of frequencies (contrasted with a laser, which produces a single frequency or very narrow range of frequencies). and internet products and services. BT consists principally of three lines of business: --BT Retail, providing a comprehensive range of communications and related services to more than 20m UK consumers and businesses. --BT Wholesale, providing network services and solutions within the UK to more than 600 fixed and mobile operators and service providers including the provision of broadband and private circuits. --BT Global Services, providing networked IT services to meet the needs of multi-site organizations globally. BT Global Services operates in more than 130 countries and also offers international carrier services. In the year ended 31 March 2005, BT Group's turnover was GBP GBP In currencies, this is the abbreviation for the British Pound. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. 18,623 million with profit before goodwill amortization, exceptional items and taxation of GBP 2,085 million. BT Group plc is listed on stock exchanges in London and New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of . British Telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group. For more information, visit www.bt.com/aboutbt About Telemark Consulting Telemark Consulting, based in Manchester, UK, specializes in the provision of marketing intelligence for the telecommunications industry with a blue-chip client base located across several continents. Telemark Consulting is a division of Telemark Services (www.telemarkservices.com). |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion