BT Group Goes Live With Amdocs Flexible Bill Formatter.Business Editors LONDON--(BUSINESS WIRE)--Dec. 19, 2001 BT Group (LSE LSE - Language Sensitive Editor : BT.A, NYSE NYSE See: New York Stock Exchange : BTY BTY Battery BTY Betty BTY Back To You BTY Better Than You BTY Blessings to You ), one of the world's leading providers of telecommunication telecommunication Communication between parties at a distance from one another. Modern telecommunication systems—capable of transmitting telephone, fax, data, radio, or television signals—can transmit large volumes of information over long distances. services and Amdocs (NYSE: DOX DOX Design of Experiments DOX Direct Operational Exchange ), the world's leading provider of CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , billing and order management systems to the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. , today announced the successful implementation milestone of the Amdocs Flexible Bill Formatter, enabling the launch of BT Retail's new bill format to enhance customer service. BT Retail's new bill was rolled out in mid August 2001 and by mid November 2001 all its consumer customers had received the new bill layout at least once. The Amdocs Flexible Bill Formatter provides BT Retail with advanced flexibility to support customized bill messages, providing 21 million customers with "relevant messages on the bill" relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc new services, products and price packages. In addition, BT Retail has reduced 730 tons of paper associated with billing per year and decreased the number of subscriber inquiries into customer service centers, significantly reducing operating costs operating costs npl → gastos mpl operacionales . The new bill condenses the information on the current fully itemized bill itemized bill n → recibo detallado itemized bill n → facture détaillée itemized bill n → by aggregating the total cost of calls made to a single destination into a single line entry. This new bill format allows customers "at a glance" to view how many times they call a particular number and the total cost associated with that call, and identify how often they use special features. Additionally, Amdocs Bill Formatter enables BT Retail to fully customize bill presentation, providing the flexibility to rapidly deploy new services, pricing and bundled packages. Amdocs has the only product that allows this level of flexibility while maintaining significant billing volume and keeping performance integrity intact. "The introduction of our new bill format shows our customers we are listening and responding to their needs," said Angus Porter, Managing Director, of BT Retail's Consumer Division. "Already, customer satisfaction levels for the new bill are running ahead of those for the old," he added. He continued: "The Flexible Bill Formatter is an effective communication tool that enables us to build a one-to-one relationship with our customers. The application seamlessly integrated into our existing infrastructure and provided the advanced flexible rule based See rules based. systems we require to help sustain our continued growth." "The Amdocs Bill Formatter gives communication providers the flexibility they require to create a new bill format that provides their customers with a friendly readable read·a·ble adj. 1. Easily read; legible: a readable typeface. 2. Pleasurable or interesting to read: a readable story. format that includes targeted marketing messages," said Simon Cassif, President, Amdocs Europe. "Additionally, a new bill format can provide cost savings by eliminating excess paper, and increase revenues by marketing new services as they become available. We look forward to continuing our relationship with BT Retail." About Amdocs Flexible Bill Formatter The Amdocs Flexible Bill Formatter facilitates the flexible design of new or `personalized' bill formats, utilizing a rule-based, table-driven architecture without compromising on performance. The bill format design is performed online using an intuitive, user-friendly interface. The system features detailed merge and sort capabilities. Bill Formatter includes a high-performance utility for mass production of customer bills, supporting color graphics The ability to display graphic images in colors. , customized bills, logos, a wide selection of fonts and two-sided printing. Bills can be produced for web browsers The following is a list of web browsers. Historical Historically important browsers In order of release:
About Amdocs Amdocs is the world's leading provider of CRM, billing and order management systems to the communications industry. Amdocs has an unparalleled success record in project delivery of its mission-critical products. With human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. of more than 8,600 information systems professionals, Amdocs supports a global customer base. In November 2001, Amdocs completed the acquisition of all the assets of the Clarify business, a leading provider of Customer Relationship Management (CRM) software to communications companies Communications Company is a communications unit of the United States Marine Corps. They are part of Combat Logistics Regiment 37 , 3rd Marine Logistics Group (3MLG) and III Marine Expeditionary Force (III MEF). The unit is based out of the Marine Corps Base Camp Smedley D. and other enterprise sectors. For more information visit our Web site at www.amdocs.com About BT Retail's Consumer Division Created as a division of BT Retail in July 2000, BT Consumer is responsible for all BT's fixed line residential customers in the UK. Its focus is on providing customers with the best value-for-money, quality and service. In the last 18 months, BT Consumer has made significant enhancements to both its products and services to meet its customers' current and future requirements: - BT has expanded its range of free services to its 19 million customers to include a new, completely free answer service called BT Answer 1571, set up simply by calling 0800 917 1571. This adds to the free 1471 last caller service and the Friends and Family discount scheme. Over three million customers have registered for the service since its July launch - More than 10 million customers have signed up for its BT Together range of packages. Launched last year, these represented the biggest ever overhaul of BT's pricing structure and introduced unlimited local off-peak and weekend calls for the first time. As a result, over three million customers are no longer paying for local off-peak calls. From January 1, two new BT Together options mean BT customers can enjoy unlimited free national calls. As a BT Together customer, you can also manage your Together account online. - Eligible BT residential customers can now opt for one of two great digital TV offers from either ITV Digital or Sky. The deal with ITV Digital includes a "season ticket" offering up to 40 Barclaycard Premier League and 20 Nationwide League pay-per-view matches, while the Sky deal gives the viewer (pound)30 to spend against certain Sky entertainment monthly subscription charges. - A further 1.6 million customers are registered online users of the company's website, www.bt.com where customers can order new services, view and pay their bills and talk to BT online. - BT Consumer's Payphones division has been making the Internet even more accessible by introducing 500 BT Multi.phones at rail and tube stations, airports, shopping centres and motorway service centres. This is the largest network of public Internet, e-mail and text messaging terminals in the UK and is achieving more than one million hits a week. BT Payphones has also upgraded 2,000 payphones so that customers can send e-mails and text messages from high street kiosks. |
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