BT Expects to Achieve Cost Savings of $33.35 Million with MapInfo Solution.Business/Technology Editors TROY, N.Y.--(BUSINESS WIRE)--June 25, 2001 Location-Based Network Management Solution to Save Engineers Time and Improve Customer Service MapInfo
Pitney Bowes MapInfo Corporation is a Location Intelligence / GIS company, headquartered in Troy, New York, a wholly-owned subsidiary of Pitney Bowes. Corporation (Nasdaq:MAPS) today announced that BT has selected its technology to provide a comprehensive location-based solution to its 17,000 field service engineers, which will enable them to respond to and rectify rec·ti·fy v. 1. To set right; correct. 2. To refine or purify, especially by distillation. network problems faster and more effectively. The solution provides the key element of an overall project aimed at reducing the amount of time spent locating customers' premises and in pinpointing network problems, culminating in an expected $33.35 million savings over the next five years. The location-based solution provides field service engineers with detailed maps of business and residential customers' ducts and cables and access to accurate information on the location of the customers' premises. It enables users to first locate a property and then progressively zoom To change from a distant view to a more close-up view (zoom in) and vice versa (zoom out). An application may provide fixed or variable levels of zoom. A display adapter may also have built-in zoom capability. in to view road networks and local plant and network details, the location of underground ducts and finally the individual cables within each duct. The ability to see the proximity of the network to the customer saves further time and effort and leads to improved customer service. "We are confident we will be able to recognize significant ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). and eliminate our reliance on a paper-based system using MapInfo technology," said David Berrington Berrington can refer to several villages in England:
In the law of trusts, the allocation of cash dividends earned by a stock that makes up the principal of a trust for a beneficiary usually means that the dividends will be treated as system and combined with our initiative to remotely pinpoint network problems, MapInfo's solution provides our engineers with faster access to information in the field and will ultimately enable us to deliver superior customer service." "In today's competitive marketplace, it is clear that location-based services See mobile positioning. must be at the heart of any successful customer service operation," said Michael Michael, archangel Michael (mī`kəl) [Heb.,=who is like God?], archangel prominent in Christian, Jewish, and Muslim traditions. In the Bible and early Jewish literature, Michael is one of the angels of God's presence. Hickey, executive vice president, sales and marketing, MapInfo. "Being able to accurately locate where customers are in relation to assets, services and networks is critical for improving operational efficiencies and delivering enhanced customer service. BT will recognize very tangible business benefits utilizing MapInfo's location technology -- in this case, an expected $33.35 million." The BT solution is comprised of MapInfo MapX(R), a component-based mapping engine integrated with maps and plant data from BT's eRecord system. BT also uses MapInfo(R) MapMarker(R), a geocoding solution, which enables the engineers to type in an address or postcode postcode Noun a system of letters and numbers used to aid the sorting of mail Noun 1. postcode - a code of letters and digits added to a postal address to aid in the sorting of mail postal code, ZIP code, ZIP in order to locate the customer on a detailed map and MapInfo Drivetime(R) to deliver details of the quickest route to the customer or fault. MapInfo data products ensure that all relevant data is captured and incorporated into the solution. About MapInfo MapInfo Corporation enables customers to use location to transform information into business advantage. A global company and technology leader, MapInfo provides business intelligence solutions that are deployed across organizations to help them better understand their markets and customers. MapInfo solutions are available in 21 languages through a network of strategic partners and distribution channels in 60 countries. Headquartered in Troy, NY, MapInfo Corporation is on the World Wide Web at www.mapinfo.com. MapInfo and its products are registered trademarks of MapInfo Corporation. |
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