BT Exact Earns ISO 9001 Certification for Innovative Development Methodology; Agile Development Process Reduces Cycle Time, Reduces Cost and Increases Customer Satisfaction.LONDON -- BT (NYSE NYSE See: New York Stock Exchange :BT) announced today that BT Exact, the technology and IT operations business for BT Group, has earned ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9001 certification for its innovative "agile development See agile software development. " methodology. Agile development is a cornerstone of the One IT initiative that is reshaping BT Exact to better support BT's strategy to establish itself as a global leader in networked IT services. BT Exact was granted ISO 9001 certification after an audit by LRQA LRQA Lloyd's Register Quality Assurance (Lloyd's Register of Quality Assurance). "This is an important milestone for the transformation of BT Exact and a validation of the One IT initiative," said Al-Noor Ramji, CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. of BT Group and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of BT Exact. "Our aim is to create an IT organization that is completely focused on end-customer success and aligned with BT's business objectives. Agile development is an essential component of that effort. It enables us to reduce cycle times, deliver better results for our customers and adhere to rigorous guidelines for ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). ." ISO (The International Organization for Standardization International Organization for Standardization (ISO) Organization for determining standards in most technical and nontechnical fields. Founded in Geneva in 1947, its membership includes more than 100 countries. ), is the world's largest developer of standards including the international quality management system standard, ISO 9001. This standard is based on eight quality principles with the aim of providing products and services that fully meet customer expectations. BT Exact announced the One IT initiative in October of 2004. While many companies have implemented agile development principles, few have done so on the scale of BT Exact. Under BT Exact's agile development process, all IT projects are implemented in 90-day cycles. At the beginning of each project are three-day "hothouse hothouse: see greenhouse. " meetings, during which BT project leaders and customers meet to map out the customers' needs, develop ideas and assign deliverables. Each project is also assigned a target ROI figure. This process ensures a clear understanding among all parties as to what the project requires. Moreover, it establishes clear goals and accountability that are formally reviewed with the customer every 90 days. Internally, BT assesses each project's ROI every 90 days. Projects that prove unprofitable are cancelled. According to John Slape, management system assessor, LRQA, "This was a fundamental change within the business. We were impressed by the scale of the transformation and how fast the organisation implemented the changes." BT Exact is the technology and IT operations business for BT Group. By combining its deep knowledge of change management, IT operations, network design and application development, BT Exact's staff of IT professionals is dedicated to ensuring customer success while providing the technology foundation for BT's transformation into a global networked IT services company. About BT BT is one of the world's leading providers of communications solutions and services operating in more than 160 Countries. Its principal activities include networked IT services, local, national and international telecommunications services, and higher-value broadband and internet products and services. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale. In the year ended 31 March 2005, BT Group's revenue was GBP GBP In currencies, this is the abbreviation for the British Pound. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. 18,623 million with profit before taxation of GBP 2,354 million. British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of . For more information, visit www.bt.com/aboutbt. Further information Inquiries may be made to the BT Group Newsroom on its 24-hour number: 020 7356 5369. From outside the UK, dial + 44 20 7356 5369. All news releases can be accessed at our web site: http://www.bt.com/newscentre. For further information in the U.S., please call Eileen Connolly of BT Americas at +1 908-410-1419 or Dan Album of Sterling Communications at +1 760-730-1469. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion