BT Computing Partners Optimizes Business Availability with Micromuse's Netcool Service Level Agreement Manager Solution.Business Editors/High-Tech Writers SAN FRANCISCO--(BUSINESS WIRE)--Feb. 24, 2003 BT Expands Netcool(R) Deployment to Add Service Quality Management to its Enterprise Environment Micromuse Inc. (Nasdaq: MUSE), the leading provider of service and business assurance software, today announced that BT Computing computing - computer Partners has deployed Micromuse's Netcool(R)/Service Level Agreement Manager (Netcool(R)/SLA Manager(TM)). BT Computing Partners designs, builds and operates BT's computing capability and provides IT solutions for BT customers. Focused on ensuring that customers get the best use and value from their IT assets and investment, BT's IT operations group is one of the largest in Europe, with a geographical coverage that mirrors that of BT. BT Computing Partners deployed the Netcool/SLA Manager solution to help IT operations teams monitor the impact of IT performance on services and business availability, as well as customer Service Level Agreements (SLAs) in realtime. This information helps IT staff respond appropriately to potential risks before customer service or streams of revenue are compromised. "BT Computing Partners supports all BT's business functions, from internal processes such as payroll to customer-facing services such as the helpdesk. Maintaining the highest levels of service across these many different business-critical functions is key, regardless of whether the customer is external or internal," said Con Blackett, Technical Architect for Intelligent Systems Management, BT Computing Partners. "By integrating Netcool/SLA Manager with our existing Netcool solution, our operations teams can access an end-to-end view of the IT infrastructure and relate the performance of the myriad devices in that infrastructure to the status of business services. Furthermore, the Netcool/SLA Manager is capable of indicating service degradation to the second, which means that our operations teams can immediately prioritize pri·or·i·tize v. pri·or·i·tized, pri·or·i·tiz·ing, pri·or·i·tiz·es Usage Problem v.tr. To arrange or deal with in order of importance. v.intr. and address service-affecting faults before the customer is impacted." Complementing existing Netcool solutions, BT Computing Partners deployed the Netcool/SLA Manager in its Sheffield-based Network Operations Center See NOC. Network Operations Center - (NOC) A location from which the operation of a network or internet is monitored. Additionally, this center usually serves as a clearinghouse for connectivity problems and efforts to resolve those problems. . The Netcool/SLA Manager application leverages Netcool's fault and service management solutions to gather IT data and events. It then builds service views by linking IT resources to services and those services to SLAs, so operations staff can monitor and manage services from a centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. view. The Netcool/SLA Manager provides a clear and intuitive visual interface for viewing as well as configuring business services. This enables operations staff to easily prioritize IT events by SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. compliance or critical business requirements and address service-affecting faults before the customer is impacted. "BT Computing Partners is one of Micromuse's first customers and their continued investment reinforces Netcool's recognition as the de facto standard Hardware or software that is widely used, but not endorsed by a standards organization. Contrast with de jure standard. de facto standard - A widespread consensus on a particular product or protocol which has not been ratified by any official standards body, such as ISO, in service and business assurance," said Richard Lowe, Micromuse's Senior Vice President for the Europe, Middle East & Africa territory. "With Netcool/SLA Manager, BT Computing Partners are taking a revolutionary approach to IT management by providing IT staff with a realtime view of faults on the infrastructure in relation to the impact on the business. Working in conjunction with the existing Netcool implementation, BT Computing Partners have successfully enabled 'start-to-finish' visibility of the total service experience." About BT British Telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. plc is one of the world's leading providers of telecommunications services In telecommunication, the term telecommunications service has the following meanings: 1. Any service provided by a telecommunication provider. 2. and one of the largest private sector companies in Europe. Its key activities include local, long distance and international telecommunications services, mobile communications, internet services and IT solutions. BT serves 28 million exchange lines and more than seven million mobile customers in the UK, as well as providing network services to other licensed operators. About the Netcool(R) Suite Micromuse's Netcool(R) software suite provides businesses with the assurance that their networks, services and applications are working. By allowing our customers to see what's happening throughout the infrastructure in realtime, Netcool applications enable them to respond to problems before they cause network-based business services to go down. Netcool suite applications install out-of-the-box, deploy rapidly and scale as networks grow. Micromuse's flagship, Netcool/OMNIbus(TM) application, includes a library of off-the-shelf software modules that allow our customers to collect and consolidate fault information from more than 1,000 environments spanning voice and IP, cable/broadband, switches and routers, and enterprise management systems. About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of service and business assurance software solutions. The Netcool(R) software suite provides organization with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting Troubleshooting is a form of problem solving. It is the systematic search for the source of a problem so that it can be solved. Troubleshooting is often a process of elimination - eliminating potential causes of a problem. from a business perspective. Such business intelligence allows organizations to respond to problems quickly, streamline workflow processes and improve business uptime. Micromuse customers include AT&T, BT, Cable & Wireless, Charles Schwab Charles Schwab can refer to:
ITC n abbr (BRIT) (= Independent Television Commission) → DeltaCom, J.P. Morgan Chase, T-Mobile and Verizon. Headquarters are located at 139 Townsend Street, San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , Calif. 94107. Tel: (415) 538-9090. The Web site is at www.micromuse.com. Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. as that term is defined in the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company's distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the Company's markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company's Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q Form 10-Q See 10-Q. and on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. on file with the Securities and Exchange Commission and available on the Company's Web site. |
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