BMC Software acquires KMXperts.BMC Software BMC Software, Inc. NYSE: BMC, is an American enterprise management software provider, focusing on IT infrastructure applications. BMC was founded in 1980 and is headquartered in Houston, Texas. , Inc., which provides enterprise management solutions, has acquired KMXperts, a provider of knowledge management solutions for IT service and customer support centers. KMXperts, a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. headquartered in American Fork, Utah American Fork is a city in Utah County, Utah, USA, at the foot of Mount Timpanogos in the Wasatch Range, north of Utah Lake. As of the 2000 census, the city population was 21,941 and was estimated at 22,387 in 2004. It has been rapidly growing since the 1970s. , has about 50 customers with a channel sales focus. KMXperts solutions cut the time required to resolve incidents and answer customer questions by providing service desk personnel with quick access to the collective knowledge of the IT service organization. KMXperts also helps decrease the number of issues that must be handled by service desk staff via its Web-based self-service options, allowing employees or customers to find solutions by using natural language search. www.bmc (BMC Software, Inc., Houston, TX, www.bmc.com) A leading supplier of software that supports and improves the availability, performance, and recovery of applications in complex computing environments. .com By Glenn J. Kalinoski, Executive Editor, Customer Inter@ction Solutions |
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