BMC Software Wins eWeek eXcellence Award for Network and Application Management; PATROL for SLM Recognized as an Industry Leader.

Business Editors/High-Tech Writers

HOUSTON--(BUSINESS WIRE)--Feb. 22, 2001

BMC Software Inc. (Nasdaq:BMCS), the leading provider of e-business systems management, today announced that its PATROL(R) for Service Level Management (SLM) has been selected by eWeek as a winner in its first eXcellence Awards program. eWeek's program is an online competition that recognizes the top new e-business products and services introduced during 2000 and gives enterprise IT professionals a comprehensive benchmark for assessing the products and services that enhance various aspects of e-commerce.

Among 21 awarded categories, PATROL for SLM was chosen as the best in 2000 for "Network and Server Technologies: Network and Application Management." PATROL for SLM provides a customer-centric view of service level management that expedites the development and management of service level agreements (SLAs), enabling companies to systematically optimize availability and performance of their mission-critical business processes.

"We are extremely excited that a leading publication like eWeek has recognized BMC's network and application management solutions as the best in the industry," said Kirill Tatarinov, senior vice president and CTO for BMC Software. "PATROL for SLM is very valuable for our customers. Availability and performance of IT resources directly impact the overall business performance of a company. BMC is at the forefront of assuring business availability with our action-oriented SLM solutions."

Utilizing PATROL for SLM, CIOs and business unit owners can now define the availability and performance objectives for each business process in terms of criteria that can change by time of day for each group of end-users around the globe. In this way, PATROL for SLM allows CIOs to recognize the benefits of SLAs which conform to business perspectives, thereby enabling them to determine what could be lost, including sales revenue and customer confidence if a business process is not performing optimally. PATROL for SLM also serves as the strategic SLM infrastructure for integration with other BMC Software solutions including support for specific B2B, e-business and mail applications, PATROL Performance and Prediction solutions, as well as PATROL Storage Manager, and SiteAngel(TM). These PATROL for SLM solutions can be extended to include legacy environments via integration with MAINVIEW and PATROL Enterprise Manager. The combined power of these PATROL solutions provides a unique opportunity for businesses to successfully define, measure, manage, optimize and predict service level delivery and costs.

About PATROL

PATROL is a broad, integrated solution that enables the rapid deployment of advanced service level management through a unique continuous improvement process. The process not only enables customers to measure service in terms of end-user response time of business transactions and publish reports on compliance against service level agreements (SLAs), but it also uniquely allows for automated diagnosis of the root cause of failures and prediction of the impact of business change on the quality of service delivered. From a single graphical console, PATROL provides centralized control and helps to proactively manage systems, applications, databases and resources across e-business enabled enterprises. More information on PATROL and its benefits can be found at www.bmc.com/patrol.

About BMC Software

One of the world's largest independent software vendors, BMC Software delivers the most comprehensive e-business systems management software with the fastest guaranteed implementation. This Service Assurance(TM) strategy enhances the availability, performance and recoverability of companies' business-critical applications. Companies can use this management methodology to demonstrate their ability to deliver optimal service to their customers and partners by joining BMC Software OnSite(TM), a certification program which includes solution implementation and regular HealthChecks performed by BMC Software Professional Services.

BMC Software is a Forbes 500 company and a member of the S&P 500, with fiscal year 2000 revenues exceeding $1.7 billion. The company is headquartered in Houston, Texas, with offices worldwide. For more information please visit BMC Software's Web site at www.bmc.com, or call 800/841-2031 or 713/918-8800.

BMC Software, BMC Software OnSite, the BMC Software logos and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software Inc. All other trademarks or registered trademarks belong to their respective companies. (c) 2001 BMC Software Inc. All rights reserved.