BMC Software To Deliver Industry's First End-to-End Management for B2B Exchanges and Extended Enterprise Environments.

Business Editors/High-Tech Writers

HOUSTON--(BUSINESS WIRE)--Aug. 1, 2000

New Solutions Key to Seamless Management of Customer

Experience and E-business

The ability to manage customer experience and maintain accountability over business transactions is the single most important success factor in today's business-to-business (B2B) economy. Enterprises that do not focus on B2B quality of service will be at risk in a global marketplace that could reach $1.2 trillion to $10 trillion by 2003 (eMarketer's "eCommerce: B2B Report", July 2000).

BMC Software Inc. (Nasdaq:BMCS), the leading provider of e-business systems management, announced today the industry's first software solutions which enable business people to manage complex enterprises and B2B exchange environments for competitive advantage.

With today's announcement, BMC Software is adding the ability to manage front office and trading exchange environments to its industry-leading solutions for the back office and Web. This means BMC Software is positioned to deliver the industry's first comprehensive management solution encompassing front and back office applications, value chains, Webs and exchanges -- the critical components to those organizations engaged in business-to-business transactions. Until now, enterprises have managed traditional components separately, without visibility into the Internet-enabled vertical enterprise and horizontal value chain.

"If you are participating in any automated value chain or supply chain, you are relying on the IT systems of downstream or upstream trading partners," said Susan Aldrich, Customers.com(R) Practice Director with Patricia Seybold Group. "As business shifts to e-business, IT problems have become business problems. The e-business executive needs to understand, monitor and measure both IT system events and business events in order to manage his e-business."

Today's B2B environment contains back office applications including enterprise resource planning (ERP) and database management; front office applications including customer relationship management (CRM); supply chain management (SCM) and procurement; Internet/Web infrastructure; extended enterprise environments (for collaborative planning and execution); and exchanges (trading exchanges).

"E-business demands that we have the capability to complete business transactions through several external IT environments," said Mike DiBernardo, senior vice president, Worldwide Technical Operations of Worldspan. "BMC Software provides us with very comprehensive products and solutions for us to manage our business transaction from start to finish."

"In today's rapidly changing business environment speed to market is the driving force for success and competitive advantage. BMC Software has been providing best-of-breed products and solutions for enterprise systems management for nearly 20 years and now, working with major B2B providers, we bring to market unprecedented breadth and depth to B2B management," said Max Watson, chairman, president and CEO of BMC Software.

"We are working closely with BMC to provide a superior management solution for Siebel eBusiness Applications that spans the entire B2B exchange environment," said Tom Siebel, chairman and CEO of Siebel Systems. "PATROL for Siebel eBusiness Applications will allow our customers to manage their Siebel solutions against service level agreements for continuous improvement across their enterprise."

Product Roadmap

The company is delivering on its commitment to setting the industry standard for B2B management through its own development organization, its recent acquisitions of Evity and OptiSystems, its existing development alliances and management solutions for industry leaders such as Oracle, SAP, IBM, Microsoft, BEA Systems and Siebel as well as forming new development relationships with Ariba, i2, Commerce One, Broadvision and others.

New BMC Software solutions based on PATROL(R) are slated for the end of calendar 2000 for:

-- Siebel -- providing monitoring and management of Siebel

eBusiness application. components that support the customer

relationship and order entry business processes

-- i2 -- ensuring monitoring and management of i2's Rhythm supply

chain application components, ensuring application

availability to i2 users.

-- Ariba -- providing application service level management for

Ariba's Operating Resource Management Systems within the

enterprise or across the procurement chain.

New PATROL Solutions are expected to be available by the end of first quarter calendar 2001 for:

-- Commerce One -- providing trading exchange service level

management to ensure Commerce One-based applications are

available and performing to expectations.

-- BroadVision -- ensuring application availability for

BroadVision-based trading exchanges.

-- MySAP.com -- offering, as a result of its acquisition of

OptiSystems, service level management for R/3 environments

ensuring application availability and performance, including

R/3 environments that are connected to mySAP.com for B2B

trading.

-- IBM WebSphere -- providing Advanced Edition management on

distributed systems.

-- BEA WebLogic -- delivering management of Web servers and

transaction middleware.

-- Microsoft BizTalk 2000 and Commerce 2000 -- offering

foundations for exchange of business data and related

e-business activities.

Existing BMC solutions that provide management along the value chain include:

-- PATROL 2000 delivers comprehensive end-to-end enterprise

management along with prediction and root cause analysis in an

easy to implement solution.

-- S/390 Management Solutions -- BMC's solutions are the industry

standard for the management of all leading databases such as

IMS and DB2.

-- PATROL for Internet Services -- provides a detailed look at

customer response times on the Web via real-time monitoring as

well as the capability to simulate complex transactions.

-- MAINVIEW for WebSphere, to be released later this month,

allows customers to manage IBM's S/390 industry-leading Web

infrastructure software.

-- SiteAngel -- as a result of BMC Software's recent acquisition

of Evity, the company can provide internal and external

Web-transaction response monitoring on a subscription service

basis.

"IBM's WebSphere Application Servers help customers transform their business into e-business," said Paraic Sweeney, vice president of Business Transformation at IBM. "We're pleased to count BMC Software as one of IBM's key business partners in extending WebSphere technology to assure that companies can compete in the e-business marketplace of the new century."

With this announcement, BMC becomes the first company to articulate the need, complexity and solution roadmap to solve the dominant issue facing the marketplace.

About BMC Software

One of the world's largest independent software vendors, BMC Software delivers the most comprehensive e-business systems management software with the fastest guaranteed implementation. This Service Assurance(TM) strategy enhances the availability, performance and recoverability of companies' business-critical applications. Companies can use this management methodology to demonstrate their ability to deliver optimal service to their customers and partners by joining BMC Software OnSite(TM), a certification program which includes solution implementation and regular HealthChecks performed by BMC Software Professional Services.

BMC Software is a Forbes 500 company and a member of the S&P 500, with fiscal 2000 revenues exceeding $1.7 billion. The company is headquartered in Houston, Texas, with offices worldwide. For more information please visit BMC Software's Web site at www.bmc.com, or call 800/841-2031 or 713/918-8800.

BMC Software, BMC Software OnSite, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software Inc. All other trademarks or registered trademarks belong to their respective companies. (c) 2000 BMC Software Inc. All rights reserved.