BMC Software Selects Getronics to Bolster Customer Support and Product Management; Getronics Software Solutions Enable Greater Focus on New Product Development while Reducing Support Costs.BILLERICA, Mass. -- Getronics, a $4.1 billion IT solutions and services provider, today announced a multi-year agreement with BMC Software BMC Software, Inc. NYSE: BMC, is an American enterprise management software provider, focusing on IT infrastructure applications. BMC was founded in 1980 and is headquartered in Houston, Texas. to provide software support, maintenance services and product management for selected BMC (BMC Software, Inc., Houston, TX, www.bmc.com) A leading supplier of software that supports and improves the availability, performance, and recovery of applications in complex computing environments. products. BMC, a leading provider of enterprise management solutions that help customers align align (  līn),v to move the teeth into their proper positions to conform to the line of occlusion. their IT infrastructure with their business, is leveraging Getronics' expertise in transitioning software applications, as well as providing ongoing expert help desk services. BMC expects to achieve 40 to 50 percent cost savings around product maintenance and support for these products, while allowing its development teams to focus on new development. The companies agreed to a unique integration of Getronics' help desk services delivered with BMC's existing help desk support group. Getronics will initially deliver level two and level three technical support as well as provide application development and maintenance for specific products, including maintenance releases and product enhancements. "Getronics brings a depth of knowledge in product support and experience in service delivery that dovetails nicely with our knowledge of our customers and their needs," says Dayon Kane, general manager of the Legacy Products Business Unit at BMC. "We needed a solutions provider with a wide breadth of platform and application expertise as well as a strong commitment to service delivery. Getronics is strong in both of these areas. Working with Getronics allows BMC more flexibility in redeploying our critical resources away from existing, legacy products and onto innovative, strategic solutions to address evolving market needs." BMC holds 72 software patents and is a world leader in developing enterprise management solutions. That level of expertise in research and development demands an equal level of knowledge to support their broad product line. With both the managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality and development initiatives, BMC is looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. Getronics to serve as its global solutions provider to help keep customers productive in a rapidly-evolving marketplace. "We are very pleased to optimize optimize - optimisation BMC's product support structure," said Paul Jameson, vice president of marketing and strategy, Getronics. "Our knowledge and experience with technical customer support environments, coupled with our strategic reach, allows us to support BMC in a way that lets them maximize the focus and strategic efforts of their people. We allow them to quickly scale to accommodate increased support needs driven by BMC's success in growing their market." About Getronics With some 28,000 employees in over 30 countries and approximate revenues of USD USD In currencies, this is the abbreviation for the U.S. Dollar. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. $4.1 billion, Getronics is one of the world's leading providers of vendor independent Information Technology (IT) solutions and services. Getronics designs, integrates, and manages IT infrastructures and business solutions for many of the world's largest global and local companies and organizations, helping them maximize the value of their information technology investments. Getronics headquarters are in Amsterdam, with regional offices in Boston, Madrid and Singapore. Getronics' shares are traded on Euronext Amsterdam ("GTN GTN gestational trophoblastic neoplasia. "). For further information, visit www.getronics.com/us. About BMC Software BMC Software, Inc. (NYSE NYSE See: New York Stock Exchange :BMC), is a leading provider of enterprise management solutions that empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2004 revenues of more than $1.4 billion. For more information about BMC Software, www.bmc.com |
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