BMC Software Optimizes B2B Customer Experience; PATROL for R/3 Optimizes Back Office B2B Transaction Environment.

Business Editors & High-Tech Writers

HOUSTON--(BUSINESS WIRE)--Sept. 12, 2000

BMC Software Inc. (Nasdaq:BMCS), the leading provider of e-business systems management, today announced the introduction of the first phase in its business-to-business (B2B) strategy by providing a comprehensive back office solution - the PATROL(R) for R/3 product set. This new product set extends BMC Software's industry-leading SAP R/3 management capabilities and delivers maximum value to e-businesses as it is now best equipped to manage B2B SAP R/3, the backbone of mySAP.com and other back office B2B environments.

The PATROL for R/3 product set provides customers with one enterprise view allowing customers to manage their B2B environment from end-to-end. This new solution allows customers to move from monitoring to managing their SAP R/3 environments so that they can more efficiently and rapidly deploy their e-business/B2B initiatives.

"R/3 is the leader in e-business back office transaction processing and enterprise resource planning," said Noah Perlman, vice president and general manager, ERP Business Unit, BMC Software. "In order to move into e-business, it becomes extremely important that customers successfully manage SAP R/3 through a complete end-to-end view of performance. PATROL for R/3 will optimize the customer's experience giving them better response time, greater availability and scalability and a faster enterprise B2B roll-out."

This new product set allows businesses to avoid human error, obtain quicker and more reliable B2B environmental information, optimize resources and avoid costly downtime -- all of which impact customer experience. Additionally, it gives leading e-business vendors the ability to prevent performance bottlenecks by proactively managing key B2B components through measuring and monitoring SAP R/3 service levels, providing insight and action in tuning B2B user experiences.

"We realize the importance that R/3 plays in our B2B exchange environment," said Paul Bourke, president and CEO of Altra Energy Technologies Inc. "With BMC, we are assured of the highest availability and performance for our B2B technology infrastructure and know that BMC will continue to provide us with extensive performance monitoring and auditing of our customer's business transactions." Altra, a leading provider of electronic trading systems and transaction management solutions to the energy industry, has been a BMC Software customer for three years.

With this announcement, BMC Software now offers e-businesses new back office B2B optimization solution sets:

-- PATROL for R/3 Suite: Provides SAP R/3 basis administrators and operation
center personnel with an in-depth set of tools to monitor R/3 performance and
resource management issues to optimize R/3 user experiences.

-- PATROL Extensions for R/3: BMC Software's other advanced utilities build
upon the power of the PATROL for R/3 suite to deliver to operations or
enterprise administrators a complete end-to-end B2B view.

The new product set offers PATROL's powerful application management capabilities including diagnose, performance and prediction. The product set provides customers with real-time service level measurement and reporting, dynamic management of system resources, detailed data collection, analysis and real-time problem notification as well as automated database administration.

"As a leading e-business vendor, we realize the importance that the R/3 environment plays in our B2B environment," said company executive, systems operations, Karlheinz Sosenheimer from Lufthansa Systems GmbH. "With BMC, we are assured of the highest availability and performance of our back office B2B environment and know that BMC will continue to provide us with true end-to-end management of our business transactions and customer experience."

These products, along with BMC Software's OnSite(TM) program, the industry's first certification and branding program for e-businesses, ensure customers that their back office B2B environments will perform optimally. The OnSite symbol provides end-users with confidence and trust that their e-business will run 24x365.

Product Highlights

With these advanced products, BMC Software now offers e-businesses comprehensive solutions for their B2B back office environments. In addition to the PATROL for R/3 Suite, BMC Software offers a comprehensive list of back office solutions for applications, databases, enterprise resource planning, messaging and middleware and mainframes.

Availability and Pricing

All BMC Software B2B back office solutions are available today. The PATROL for R/3 Suite is currently available with pricing starting at $155 per R/3 user.

About BMC Software

One of the world's largest independent software vendors, BMC Software delivers the most comprehensive e-business systems management software with the fastest guaranteed implementation. This Service Assurance(TM) strategy enhances the availability, performance and recoverability of companies' business-critical applications. Companies can use this management methodology to demonstrate their ability to deliver optimal service to their customers and partners by joining BMC Software OnSite(TM), a certification program which includes solution implementation and regular HealthChecks performed by BMC Software Professional Services.

BMC Software is a Forbes 500 company and a member of the S&P 500, with fiscal 2000 revenues exceeding $1.7 billion. The company is headquartered in Houston, with offices worldwide. For more information please visit BMC Software's Web site at www.bmc.com, or call 800/841-2031 or 713/918-8800.

BMC Software, BMC Software OnSite, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. All other trademarks or registered trademarks belong to their respective companies. (c) 2000 BMC Software Inc. All rights reserved.