BMC Software Connects E-Business Management to the Customer Experience; PATROL and SiteAngel Integration Key to Improving Online Customer Loyalty.Business Editors & High-Tech Writers HOUSTON--(BUSINESS WIRE)--Oct. 9, 2000 BMC Software BMC Software, Inc. NYSE: BMC, is an American enterprise management software provider, focusing on IT infrastructure applications. BMC was founded in 1980 and is headquartered in Houston, Texas. Inc. (Nasdaq:BMCS BMCS Bristol Muslim Cultural Society (UK) BMCS Senior Chief Boatswain's Mate (Naval Rating) BMCS Blue Mountains Conservation Society (Wentworth Falls, NSW, Australia) ), the leading provider of e-business systems management, today announced PATROL(R) Integration for SiteAngel(TM), a Knowledge Module (KM) linking PATROL with SiteAngel, to provide proactive Web monitoring See Internet monitoring. and e-business management for assuring a positive online customer experience. By integrating SiteAngel with PATROL, users can now manage and monitor their Web site through an "inside the data center to outside the firewall" view of how their e-business infrastructure impacts the customer experience. This solution offers businesses a centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. view of Web site data, detects when customer expectations are not being met and takes proactive corrective action A corrective action is a change implemented to address a weakness identified in a management system. Normally corrective actions are instigated in response to a customer complaint, abnormal levels if internal nonconformity, nonconformities identified during an internal audit or through the PATROL interface. "In today's high-speed Internet See broadband. world, customers base their loyalty on the quality of service that they experience," said Bob Seebold, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of 2ndWave, a leading Management Service Provider. "By using the PATROL Integration for SiteAngel we will be able to closely monitor our customers' entire e-business infrastructure, ensuring that their customers never experience any degradation in availability or performance." "BMC (BMC Software, Inc., Houston, TX, www.bmc.com) A leading supplier of software that supports and improves the availability, performance, and recovery of applications in complex computing environments. is the only company that can monitor the customer's experience and can take proactive action to fix the problem before it has a negative financial effect on the business," said Max Watson, chairman, president and chief executive officer of BMC Software. "Now e-businesses can get a direct view of how their e-business infrastructure impacts quality of experience. Customer loyalty comes from maintaining an incredibly high quality of service." How PATROL Integrates with SiteAngel SiteAngel is a Web-based application See Web application. that enables companies to manage the "customer experience" at their Web sites. The service can be accessed from any location via the Internet and is platform and browser browser Software that allows a computer user to find and view information on the Internet. The first text-based browser for the World Wide Web became available in 1991; Web use expanded rapidly after the release in 1993 of a browser called Mosaic, which used independent while PATROL provides centralized control 1. In air defense, the control mode whereby a higher echelon makes direct target assignments to fire units. 2. In joint air operations, placing within one commander the responsibility and authority for planning, directing, and coordinating a military operation or group/category of and helps to proactively manage systems, applications, databases and resources across e-business enabled enterprises. The integrated solution: -- Periodically queries SiteAngel repository on the Internet for updated data on a site's performance and availability -- Allows customers to set thresholds for customer experience response times which alerts through PATROL when parameters are exceeded -- Recognizes when service-level agreements, measured by SiteAngel simulating transactions from the Internet, are not being met, enabling IT to take proactive corrective action -- Allows IT to create customized reports combining monitoring data from both inside and outside the firewall and archive that data once it is integrated into the PATROL Console -- Enables IT to detect trends in overall system performance and monitor system levels "In order to set ourselves apart from the competition, we offer more value than our competitors," said Herb Hribar, president and CEO of Interliant Inc. (Nasdaq:INIT), a leading global application service provider. "We plan on using the PATROL Integration for SiteAngel to add to that value through the delivery of Web-based custom reports on availability and performance for our customers." Pricing and Availability The PATROL Integration for SiteAngel currently is available free to existing PATROL customers and can be downloaded from BMC Software at www.bmc.com/ega. The SiteAngel service is being deployed globally through Data Centers in the US and in EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. through an agreement with KPN KPN Koninklijke PTT Nederland (Royal Dutch Telecom) KPN Konfederacja Polski Niepodleglej (Polish conservative party) . Negotiations for a Data Center in Asia Pacific are currently underway. About SiteAngel and PATROL SiteAngel is an online service that monitors the performance and availability of static and dynamic Web pages A Web page that is returned to the user with custom content based on the results of a search or some other request. Also known as "dynamic HTML" or "dynamic content," the "dynamic" word is used with Web sites to refer to custom results individualized to each user in contrast to the to simulate the true end-user experience at an e-business Web site. SiteAngel is unique in its ability to record, playback and re-record a multi-step Web transaction from within a Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. without requiring the user to install any software. SiteAngel excels at ease-of-use and no programming or scripting is required. Interested customers also can sign up for a one-month free evaluation of SiteAngel at http://www.bmc.com/siteangel/trial.html. PATROL is a broad, integrated solution that enables the rapid deployment of advanced service level management through a unique continuous improvement process. The process not only enables customers to measure service in terms of end-user response time of business transactions and publish reports on compliance against service level agreements (SLAs), but it also uniquely allows for automated diagnosis of the root cause of failures and prediction of the impact of business change on the quality of service delivered. From a single graphical console, PATROL provides centralized control and helps to proactively manage systems, applications, databases and resources across e-business enabled enterprises. More information on PATROL and its benefits can be found at www.bmc.com/patrol. About BMC Software One of the world's largest independent software vendors, BMC Software delivers the most comprehensive e-business systems management software with the fastest guaranteed implementation. This Service Assurance(TM) strategy enhances the availability, performance and recoverability of companies' business-critical applications. Companies can use this management methodology to demonstrate their ability to deliver optimal service to their customers and partners by joining BMC Software OnSite(TM), a certification program which includes solution implementation and regular HealthChecks performed by BMC Software Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . BMC Software is a Forbes 500 company and a member of the S&P 500, with fiscal year 2000 revenues exceeding $1.7 billion. The company is headquartered in Houston, with offices worldwide. For more information please visit BMC Software's Web site at www.bmc.com, or call 800/841-2031 or 713/918-8800. BMC Software, BMC Software OnSite, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software Inc. All other trademarks or registered trademarks belong to their respective companies. (c) 2000 BMC Software Inc. All rights reserved. |
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