BMC Software's SiteAngel Web Site Performance Monitoring Service Now Monitors from Multiple Data Centers; Sites in New York and San Jose Provide Exceptional Service.Business Editors & High-Tech Writers ORLANDO, Fla.--(BUSINESS WIRE)--June 5, 2001 From its global user conference, Learning Universe, BMC Software BMC Software, Inc. NYSE: BMC, is an American enterprise management software provider, focusing on IT infrastructure applications. BMC was founded in 1980 and is headquartered in Houston, Texas. Inc. (NYSE NYSE See: New York Stock Exchange :BMC (BMC Software, Inc., Houston, TX, www.bmc.com) A leading supplier of software that supports and improves the availability, performance, and recovery of applications in complex computing environments. ), the leading provider of enterprise management, today announced that it is now monitoring the SiteAngel(TM) subscription-based service from multiple data centers across the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . SiteAngel is a Web-based service that monitors online customer satisfaction and continuously simulates and measures the true end-to-end customer experience at a Web site. It can be accessed from any location via the Internet and is platform and browser browser Software that allows a computer user to find and view information on the Internet. The first text-based browser for the World Wide Web became available in 1991; Web use expanded rapidly after the release in 1993 of a browser called Mosaic, which used independent. SiteAngel is a key component of BMC Software's strategy of Assuring Business Availability(TM) through service management. The BMC Software SiteAngel service deployment of multiple data center includes a new innovative approach. While other services provide monitoring from multiple points, SiteAngel is the only service that will automatically check to see if the same error is being detected from multiple locations. This will allow customers to save time and be assured that the error notification is actually a real error and not just a phantom error caused by Internet latency (1) The time between initiating a request in the computer and receiving the answer. Data latency may refer to the time between a query and the results arriving at the screen or the time between initiating a transaction that modifies one or more databases and its completion. . Additionally, this design also provides a high-level of redundancy, assuring users that SiteAngel will always be monitoring their sites even if one site is temporarily unavailable. SiteAngel reports provide both detailed performance data as well as an executive summary that quantifies the performance of the site and delivers advanced service level management metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. . Using these reports in combination, companies can improve Web site performance and availability, and ultimately, improve the experience of the end-user. "By monitoring SiteAngel from multiple data centers throughout the U.S., we can now assure exceptional service and availability from multiple points," said Mary Nugent, vice president and general manager, Service Provider Solutions, BMC Software. "This multi-data center design allows BMC to check for problems and verifies that each detected error is true, saving IT personnel both time and effort in managing service levels of their Web site. Our future plans are to bring additional data centers across the globe online in upcoming quarters in order to deliver additional performance and availability." Transaction Monitoring vs. Infrastructure Monitoring Two types of Web monitoring See Internet monitoring. techniques exist in the marketplace today. Infrastructure monitoring measures the performance of the Internet, or Internet latency, while transaction monitoring measures the performance of a Web application. The SiteAngel service, through transaction monitoring, provides data and reports beyond the scope of Internet infrastructure monitoring capabilities. For example, it checks for company-defined content errors and performance criteria, such as download time, on specific Web pages. It then notifies specified users when these errors occur. Compared to applications that monitor Internet latency, the SiteAngel transaction-monitoring service enables companies to monitor what they are able to control -- the performance and availability of their Web sites. About SiteAngel by BMC Software SiteAngel is an online service that monitors the performance and availability of static and dynamic Web pages A Web page that is returned to the user with custom content based on the results of a search or some other request. Also known as "dynamic HTML" or "dynamic content," the "dynamic" word is used with Web sites to refer to custom results individualized to each user in contrast to the to simulate simulate - simulation the true end-user experience at an e-business Web site. SiteAngel is unique in its ability to record, playback and re-record a multi-step Web transaction from within a Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. without requiring the user to install any software. SiteAngel excels at ease-of-use and no programming or scripting is required. For more information on SiteAngel visit www.bmc.com/siteangel/?p060501r3. For more news from BMC Software's Learning Universe global user conference go to www.bmc.com/news_events/presskits/learning_universe/. About BMC Software BMC Software Inc. (NYSE:BMC) is the leading provider of enterprise management solutions that assure business availability -- maintaining and optimizing business-critical systems with automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. infrastructure management and unique service management capabilities. BMC Software is a member of the S&P 500, with fiscal year 2001 revenues exceeding $1.5 billion and offices worldwide. For more information, please visit BMC Software's Web site at www.bmc.com. BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software Inc. All other trademarks or registered trademarks belong to their respective companies. (c) 2001 BMC Software Inc. All rights reserved. |
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