BMC Software's PATROL for Prediction and Capacity Management Solves Problems Before They Even Arise.

Business Editors & Technology Writers

HOUSTON--(BUSINESS WIRE)--July 12, 2000

Product Improves Business Procedures, Optimizes Use of Resources

and Provides Customers with Confidence in Decisions

and Strong Return on Investment

BMC Software Inc. (Nasdaq:BMCS), the leading provider of e-business systems management, today announced PATROL(R) for Prediction and Capacity Management, an advanced systems management solution that accurately forecasts and helps correct performance issues. This powerful offering from BMC Software's PATROL 2000 product line provides customers with a strong return on investment (ROI) by allowing users to test solutions to performance problems before committing funds to an unproven solution. Almost every company encounters situations where predictive modeling and analysis of changes in business usage or hardware are key elements in problem solving and more importantly in problem prevention. Predictive modeling makes it possible to deliver stable IT performance and meet demanding service level agreements (SLAs). Whether trying to rapidly eliminate the overload that almost shut down a new payroll system or developing a marketing campaign aimed at driving 50 percent more traffic to a Web site, accurate prediction of optimum system resources is critical to a business' success.

"If we have a new client that's going to come on board, that may increase our transactions by 20 percent," said Cary Burch, senior vice president and chief information officer, First American CREDCO. "Most people would do some analysis and guesswork, but by using BMC Software's products, we know exactly. By layering in the tools, we are able to understand what the impact will be on all of our systems. Living without BMC Software was like living in the dark."

PATROL for Prediction and Capacity Management gives customers the ability to pose "what-if" questions, providing a precise view of how business changes will impact application and system performance. This feature eliminates guesswork and allows solutions to be tested and deployed with the least disruption possible to daily business. PATROL's predictive modeling capabilities can be applied to virtually any business-critical application or database. By helping IT professionals determine if, and when, system upgrades will be necessary to maintain service levels and identifying overall system inefficiencies, PATROL helps customers maximize their ROI.

"What better way to not only meet, but exceed SLAs, than with a solution that automatically notifies you of potential performance issues before they arise," said Bob Kruger, vice president and general manager, PATROL Business Unit, BMC Software. "PATROL for Prediction and Capacity Management predicts the impact that changes in business demand will have on performance -- both in utilization and response time -- preventing problems before they occur by allowing users to successfully plan ahead."

PATROL for Prediction and Capacity Management benefits businesses by offering an intelligent solution that:

-- helps achieve SLAs,

-- eliminates business interruptions,

-- predicts performance trends,

-- maximizes return on investment, and

-- improves communication on system status and performance.

Availability and Pricing

PATROL for Prediction and Capacity Management is currently available for Unix, Windows 2000, and Open VMS operating systems, as well as Informix, Oracle and Sybase databases and Microsoft Exchange and SAP R/3 applications. Pricing begins at $495 for Windows 2000 Servers.

About PATROL

PATROL is a broadly integrated solution that through a unique continuous improvement process enables the rapid deployment of advanced service level management. The process enables businesses to measure service in terms of end-user response time of business transactions and publish reports on compliance against service level agreements. It also uniquely allows for automated diagnosis of the root cause of failures and prediction of the impact of business change on the quality of service delivered. PATROL by BMC Software provides centralized control of applications and databases in a distributed computing environment. From a single graphical console, PATROL, through loadable libraries of expertise called PATROL Knowledge Modules(TM) (KMs), helps proactively manage computers, resources, databases and applications across the e-business enabled enterprise. More information on PATROL can be found at www.bmc.com/patrol.

About BMC Software

One of the world's largest independent software vendors, BMC Software delivers the most comprehensive e-business systems management software with the fastest guaranteed implementation. This Service Assurance(TM) strategy enhances the availability, performance and recoverability of companies' business-critical applications. Companies can use this management methodology to demonstrate their ability to deliver optimal service to their customers and partners by joining BMC Software OnSite(TM), a certification program which includes solution implementation and regular HealthChecks performed by BMC Software Professional Services.

BMC Software is a Forbes 500 company and a member of the S&P 500, with fiscal year 2000 revenues exceeding $1.7 billion. The company is headquartered in Houston, Texas, with offices worldwide. For more information please visit BMC Software's Web site at www.bmc.com or call 800/841-2031 or 713/918-8800.

BMC Software, BMC Software OnSite, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. All other trademarks or registered trademarks belong to their respective companies. (c) 2000 BMC Software Inc. All rights reserved.