BCE Emergis Announces New Biller Direct Service.

Business Editors

MONTREAL--(BUSINESS WIRE)--July 22, 2002

- Bell Canada first customer

- Service looks to increase adoption

BCE Emergis Inc. (TSX:IFM), a leading provider of eCommerce services, today announced the introduction of Emergis(R) Biller Direct, its newest e-Billing service. This offering can be used as a stand-alone service, or in conjunction with Emergis' webdoxs(TM) consolidator presentment services.

Biller Direct enables companies to use their existing web sites to present bills and statements directly to their consumers, and leverage the content of their online documents to deliver improved customer service and targeted marketing communications. These are key features for billers and give Emergis an added tool in enlarging the base of billers on its B2B2C presentment platform in Canada. The webdoxs service has been in production for over 2 years, and has over 440,000 registered consumers and over 50 billers from varied industries across Canada. Emergis now offers the same robust, proven technology to billers wanting to deliver electronic bills and statements via their own websites.

Emergis also announced that Bell Canada has selected the Emergis Biller Direct service to enable the online presentment of their customers' telephone bills. For Canada's largest biller, Emergis will customize its Biller Direct solution and closely integrate it into Bell's existing security, content management and marketing systems. With more sophisticated HTML presentment capabilities, the new service will replace Bell's current e-Billing program, and will give Bell greater flexibility and control over how they present bills and communicate with their customers. The service will be launched in Q4 2002, and further establishes Emergis as the premier provider of e-Billing services in Canada. The agreement is expected to generate approximately $3 million of revenue.

"The Emergis Biller Direct service will allow us to significantly enhance our e-Bill service and subsequently accelerate the overall adoption of the Bell e-Billing program," said Eugene Roman, Chief Information and Technology Officer, Bell Canada. "The service gives us greater options and better control over how we communicate with our customers. This means better customer service and ultimately reduced costs as more and more of our customers 'turn off the paper'."

Emergis Biller Direct builds on the strengths and success of the webdoxs EBP solution for those billers wanting the flexibility of delivering electronic bills and statements via their own websites, or in combination with the webdoxs service. Emergis Biller Direct will provide: flexible bill and statement presentment; sophisticated tools to create and manage marketing content within the bill (including campaign management and targeted marketing capabilities for dynamic content presentment based on biller-defined rules); payment enabling capabilities; outsourced services for eBill data processing and day-to-day eBilling operations; and customization and integration into billers' existing systems and environments.

BCE Emergis provides eCommerce services that accelerate the revenue and payment cycles of its customers. With a focus on transaction-intensive health and financial services, Emergis executes over one billion billing, claims processing, payment, and related document exchange transactions annually. The company offers network-centric Internet solutions that integrate and streamline processes between business partners and their banks as they drive toward financial settlement of their business activities, improving both their cash flow and operating costs. BCE Emergis customers include 15 leading North American health insurers, three of the top five U.S. banks, five of the top six Canadian banks, and a number of North America's largest enterprises. The Company's shares (TSX: IFM) are included in the S&P/TSX Composite index.

This news release contains forward-looking statements, which are subject to a number of risks, uncertainties and assumptions. Actual results and events may vary significantly. Factors which could cause actual results or events to differ materially from current expectations include, among other things: uncertainty as to whether BCE Emergis' strategies will yield the expected benefits and growth prospects, the current uncertainly in North American economic conditions, competitive conditions, the fluctuation in the currency exchange rates between the Canadian and U.S. dollar, BCE Emergis' ability to drive recurring revenue and expand its operations in the United States particularly in the ehealth and financial sectors, the extent of eCommerce adoption as well as the adoption rate by its customers of its services and the ability to integrate efficiently new acquisitions. For additional information with respect to certain of these and other factors, see the Annual Information Form and Annual Report (Management Discussion and Analysis) of the Company filed with Canadian securities commissions. The forward-looking statements contained in this press release represent BCE Emergis expectations as at July 22, 2002 and, accordingly, are subject to change after such date. However BCE Emergis disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.