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BAX Global Offers MyRMA, New Online Reverse Logistics Management Tool.

IRVINE, Calif. -- BAX Global today announced that it would offer its new Web-enabled reverse logistics tool, MyRMA(TM), that greatly simplifies the complexities of managing product returns, to any customer who can benefit from this customizable application.

The new MyRMA service was designed to be an easy-to-use, real-time, scalable Web-based solution that is more cost effective and offers more specialized features than customers can design and build on their own.

MyRMA was initially developed for Xerox Corporation. Last year, Xerox came to BAX Global, a $1.8 billion worldwide transportation and supply chain management company, seeking a Web-enabled service that could reduce the complexities, lower costs and better manage the returns of any office printers.

BAX Global now manages Xerox Office Printing Business returns using the MyRMA application. The new service can be found on BAX's Web site,, in the MyBAX customer extranet.

The Web-based tool is generic in nature, which allows new customers to be brought on quickly, and with no IT Development costs. "It's basically plug and play," said Chris Morton, managing director, Supply Chain Management Transportation for BAX Global. "We expect significant demand for these services because it's so user-friendly."

By using MyRMA, companies are able to create a private, secure area where managers of product returns can input all returns pickup and delivery information, serial numbers and other details, like special packaging, inside office pickup and delivery, recycling and disposal requirements.

The MyRMA feature offers instant tracking and tracing at the serial number level, improved accounting, billing and management reporting of returns.

"MyRMA is a tremendous time and cost saver for any company with complex returns management issues," said John Carr, BAX Global's senior vice president of Supply Chain Management (SCM). "This new service allows for direct entries of returns into the Web-based MyRMA system versus manually filling out and faxing forms, calling to make sure pickup has occurred and using multiple shippers," he said. "MyRMA streamlines the process, eliminates redundant data entry and provides easy web access to shipment status virtually around the clock."

The MyRMA service utilizes BAXSuite(SM) domestic product options offering both guaranteed and time-definite delivery services. BAXSuite includes the BAXSaver(TM) service, BAX Guaranteed Overnight(SM) and BAXStandard(SM). BAXSaver offers time-definite delivery generally in one to three days within the continental U.S.; delivery to Canada and Hawaii takes slightly longer.

About BAX Global

BAX Global, Irvine, Calif., is a US$1.8 billion transportation and supply chain management company offering mode-neutral logistics management for business-to-business shippers through a global network of over 500 offices in 123 countries. In North America, BAX Global offers guaranteed and standard delivery to every major North American business community in addition to international distribution and customs compliance worldwide.

For a complete listing of BAX services and recent press releases visit the World Wide Web at .


Contact: Raquel Garcia of BAX Global, +1-949-752-1212 ext. 2310,


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Publication:PR Newswire
Date:Apr 10, 2002
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