BAE Systems Goes Live on MRO Software's Maximo Enterprise Suite IT Service Management Solution.ORLANDO Orlando, city, United States Orlando (ôrlăn`dō), city (1990 pop. 164,693), seat of Orange co., central Fla., in a lake region; inc. 1875. In a citrus fruit and farm area, it is one of the world's most visited vacation spots. , Fla. -- Internal Roll-Out Provides Foundation for BAE Systems BAE Systems British manufacturer of aircraft, missiles, avionics, naval vessels, and other aerospace and defense products. BAE Systems was formed (1999) from the merger of British Aerospace (BAe) with Marconi Electronic Systems. to Offer ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management Solution Based on Maximo IT Service Management MRO Software MRO Software, Inc. - formerly known as PSDI, was a software firm based in Bedford, Massachusetts, which published Maximo, the top-selling Enterprise Asset Management system in the market. , Inc. (Nasdaq: MROI MROI Marketing Return On Investment MROI Magdalena Ridge Observatory Interferometer (New Mexico) MROI Marginal Return on Investment ), the leading provider of asset and service management solutions, today announced that its IT Service Management platform, Maximo IT Service Management (ITSM), has been successfully deployed for live operation at BAE Systems Information Technology BAE Systems Information Technology (BAE-IT) is a division of BAE Systems Inc.. It was formed by merging BAE Systems Enterprise Systems, Inc. (BAE Systems ESI) and DigitalNet Holdings, Inc. BAE Systems completed its purchase of DigitalNet on October 25 2004 for $600 million. , a full-service solutions provider of information systems and services. In addition, the two companies announced that BAE Systems will be offering an integrated ITIL-based solution built on Maximo ITSM. On behalf of BAE Systems' U.S.-based businesses, the company's information technology unit is leading an initiative to in-source and integrate enterprise-wide IT service delivery as the model for the next generation of its service offering to external customers. Last year, BAE Systems conducted a thorough analysis of available industry solutions for IT service delivery management, including Gartner Consulting to identify leading solution vendors and to define an appropriate maturity model within the ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). framework. Three primary considerations were the suitability to implement BAE Systems' ITIL processes, the time required to implement, and the ease of integration with other products providing service delivery (such as network, server, and desktop management tools). A detailed proposal evaluation among four finalists resulted in the selection and procurement The fancy word for "purchasing." The procurement department within an organization manages all the major purchases. of Maximo ITSM in December 2005. BAE Systems and MRO Software worked together to complete the first implementation phase of the Maximo ITSM solution. BAE Systems will use this solution for its internal IT service and support. The first phase solution includes service support for network operations and information assurance with Maximo Service Desk handling service requests, incident management, and an online solutions library. A second phase, scheduled for this quarter, will include change and configuration management. This solution replaces an existing third-party service desk and IT Service Management solution originally deployed within BAE Systems. For internal and external customers BAE Systems is committed to CMMI See CMM. process structure and maturity, achieving CMMI Level 3 in 2004 at its McLean, Va. facility. The company has invested in ITIL processes, training, and certification as the foundation for its offering to the market. Plans call for BAE Systems to build on the experience that its IT business develops integrating the Maximo ITSM product to provide a comprehensive IT Service Delivery Management solution among its offerings to external customers. This offering will be available in the second half of this year. "We believe that there is a good opportunity to deliver an IT Service Management solution to the many markets we serve," said Steve Hanau, vice president and general manager, BAE Systems Information Technology. "The first phase of the Maximo implementation has gone well, and we look forward to the improved functionality within our internal operations. We will leverage the expertise we're developing as we roll out this offer to our customers and prospects." Mark Gruzin, vice president, Public Sector, MRO Software said, "BAE Systems was able to implement Maximo ITSM in a very short time frame - just a few weeks from product receipt to live operation. This successful roll-out within a complex enterprise like BAE Systems provides a good set of benchmarks for us as we work with them to offer this solution to their customer base. We look forward to building on our knowledgebase and providing BAE Systems with the functionality it requires to offer a robust ITSM solution to its demanding customers." About MRO Software, Inc. MRO Software is the leading provider of asset and service management solutions. Maximo Enterprise Suite, the company's flagship solution, is delivered on a Web-architected platform and increases productivity, optimizes asset performance, and service levels, reduces costs and enables asset-related sourcing and procurement across the entire spectrum of strategic assets. The company's asset management solutions allow customers to manage the complete life cycle of strategic assets including: planning, procurement, deployment, tracking, maintenance and retirement. Using MRO MRO In currencies, this is the abbreviation for the Mauritanian Ouguiya. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. Software's solutions, customers improve production reliability, labor efficiency, material optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. , software license compliance, lease management, warranty and service management and provisioning across the asset base. MRO Software (Nasdaq: MROI) is a global company based in Bedford, Mass., with approximately 900 employees, and more than 300,000 end-users. The company markets its products through a direct sales organization in combination with a network of international distributors. MRO Software has sales offices throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe, Asia/Pacific and Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. . Additional information on MRO Software can be found at http://www.mro.com. Maximo(R) is a registered trademark, and MRO Software(TM) and MXES(TM) are trademarks, of MRO Software, Inc. |
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