Axcelis Wins Customer Satisfaction Award for 11th Consecutive Year; VLSI Research Survey Places Axcelis Among 10 BEST Chip Making Equipment Suppliers.Business/Technology Editors BEVERLY, Mass.--(BUSINESS WIRE)--June 12, 2001 Axcelis Technologies Axcelis Technologies, Inc. NASDAQ: ACLS engages in the design, manufacture, and servicing of capital equipment for the semiconductor manufacturing industry worldwide. , Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :ACLS ACLS abbr. advanced cardiac life support ), has again been named a 10 BEST chip making equipment supplier in VLSI VLSI: see integrated circuit. (1) (Very Large Scale Integration) Between 100,000 and one million transistors on a chip. See SSI, MSI, LSI and ULSI. (2) (VLSI Technology, Inc., Tempe, AZ, www.semiconductors. Research's annual customer satisfaction survey. This marks the 11th consecutive year Axcelis has been recognized for ensuring superior customer satisfaction. The VLSI Research 10 BEST Award is the industry's principal indicator of how well equipment manufacturers perform in meeting their customers' needs. Axcelis is ranked fourth on this year's 10 BEST list, up from the eighth spot a year ago. Axcelis earned high marks across all customer satisfaction categories, particularly in the areas of quality of results, useable throughput, product performance, and with field engineering support receiving the highest customer service rating. Brian R. Bachman, Axcelis' Vice Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , commented: "At Axcelis, Customer Partnerships and their needs through the lifecycle of our products and their fabs, are what drive our business. Axcelis' ranking in the VLSI Ten Best Customer Satisfaction survey for the past 11 years is the result of this commitment to supporting our customers needs by providing innovative and enabling processes, applications, technologies and lifecycle support solutions." Axcelis has achieved consistently high customer satisfaction ratings by delivering leadership technology robustly with operational excellence. This year, Axcelis is launching a full line of second-generation 300mm products and advanced software capabilities that will not only deliver significant process and cost of ownership advantages, but also bring exceptional advantages in the areas of process control and e-diagnostics. At the same time, the company has brought expanded global customer support, advanced applications support, and specialized product expertise closer to the customer. The Axcelis Connection has been introduced to reduce transaction costs Transaction Costs Costs incurred when buying or selling securities. These include brokers' commissions and spreads (the difference between the price the dealer paid for a security and the price they can sell it). and simplify B2B (Business to Business) Refers to one business communicating with or selling to another. See B2B e-commerce, B2C and B2G. B2B - business to business interface for customers. This innovative, web-based portal delivers e-links to products and services. This includes a technical resource library, product catalogs, spare parts Spare parts, also referred to as Service Parts is a term used to indicate extra parts available and in proximity to the mechanical item, such as a automobile, boat, engine, for which they might be used. Spare parts are also called “spares. procurement, and the SMART Program, a supplier-managed inventory system that guarantees an uninterrupted supply of critical consumables. About the Survey In compiling data for these awards, VLSI Research sent out more than 49,000 questionnaires in six languages--English, Japanese, Korean, Chinese, German, and French--to semiconductor companies in all areas of the world. Users of semiconductor capital equipment were asked to rate their suppliers in thirteen categories that exemplify a supplier's relationship with its customers. These thirteen categories include seven measures of equipment performance and six measures of customer service. Cost of ownership, uptime, software, build quality, usable throughput, quality-of-results, and product performance are the equipment performance measures. Customer service measures include process support given, field engineering, spare support, support-after-sales, technical leadership in the supplier's field, and the supplier's overall commitment to supporting its customers' needs. More than 5,300 evaluations of each of these thirteen categories, accruing to a grand total in excess of 68,900 individual ratings of companies, were returned and used in compiling these results. Demographic distribution of the returns was 35.0% from North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , 25.5% from Europe, 10.8% from Japan, 9.9% from elsewhere in Asia, 11.3% from Korea, and 1.2% from other areas of the world. About Axcelis Technologies, Inc. Axcelis Technologies, Inc., headquartered in Beverly, Massachusetts Beverly is a city in Essex County, Massachusetts, United States. The population was 39,862 at the 2000 census. A resort, residential and manufacturing community, Beverly includes Beverly Farms and Prides Crossing. , provides innovative, high-productivity manufacturing solutions for the semiconductor industry. Axcelis is dedicated to the design and manufacture of high current, medium current and high energy ion implantation equipment; rapid thermal processing Rapid Thermal Processing (or RTP) refers to a semiconductor manufacturing process which heats silicon wafers to high temperatures (up to 1200 C or greater) on a timescale of several seconds or less. systems; and photostabilization and photoresist stripping equipment. Axcelis Technologies has manufacturing facilities in Beverly and Rockville, Maryland, as well as in Toyo, Japan through its joint venture Sumitomo Eaton Nova. The Company's Internet address is http://www.axcelis.com. |
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