Award-Winning Retailer, Donald Cooper, to Keynote at Call Centre Canada; Business Guru Provides Exclusive Insights Into Marketing, Service and Business Excellence.Business Editors Call Centre CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Solutions Toronto 2003 SANTA ANA Santa Ana, city, El Salvador Santa Ana (sän'tä ä`nä), city (1993 pop. 129,873), W El Salvador. It is the second largest city in the country and the commercial and processing center for a sugarcane, coffee, and cattle region. , Calif.--(BUSINESS WIRE)--March 24, 2003 A world-class manufacturer and an award-winning, innovative retailer is slated to address call centre and customer care professionals at the 15th Annual Call Centre Canada Conference & Exposition taking place April 14-16, at the Metro Toronto Convention Centre Metro Toronto Convention Centre, located in Downtown Toronto, Ontario at 255 Front Street West, has 600,000 square feet of space. The convention centre was completed in October 1984 and is home to the 1330 seat John Bassett Theatre, currently used for Canadian Idol. . Donald Cooper, former Executive Vice President of Cooper Canada, will deliver the keynote address keynote address n. An opening address, as at a political convention, that outlines the issues to be considered. Also called keynote speech. Noun 1. at Call Centre Canada on Tuesday, April 15, at 9:00 am on the topic "Human Marketing(R): How to Increase Market Share and Profitability and Create a Customer Focused Organization." Drawing from his unique experience, Donald Cooper will deliver the "straight goods Straight Goods is a Canadian independent online news magazine, usually publishing about twenty new stories every week. Publisher Ish Theilheimer founded it in 1999, with the support of about thirty shareholders. Its first edition went online in January 2000. " on how to increase market share and profitability in the face of ever increasing competition. Mr. Cooper will help call centre and customer care professionals redefine and reinvent their business to add more value to their customers' lives and more dollars to their bottom line. Mr. Cooper will leave attendees with a new and powerful understanding of their business, their customers, and their lives. Since 1991, Donald Cooper has won seven Awards of Excellence for marketing, including Retail Council of Canada's Innovative Retailer of the Year. About Call Centre Canada Conference & Exposition Call Centre Canada has been bringing together call centre suppliers and users for 15 years, and is the industry's leading event in Canada. The conference will feature three tracks on Call Centre Management, Technologies and Trends, as well as an Executive Power Panel Session made up of executives from leading supplier organizations who will share their insights into the current state of the industry and what they see for the future. The exhibit hall will highlight leading vendors and feature product presentations and industry forum sessions. Principal Sponsors of Call Centre Canada 2003 include AT&T Canada and Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony . For information and registration go to: www.iccm.com. About Advanstar Communications Advanstar Communications Inc. is a worldwide business information company serving specialized markets with high quality information resources (1) The data and information assets of an organization, department or unit. See data administration. (2) Another name for the Information Systems (IS) or Information Technology (IT) department. See IT. and integrated marketing solutions. Advanstar has 92 business magazines and directories, 77 exhibitions and conferences, numerous Web sites, and a wide range of direct marketing, database and reference products and services. Advanstar serves targeted market sectors in such industries as art, automotive, beauty, collaboration/e-learning, call centre, digital media, entertainment/marketing, fashion & apparel, healthcare, internet/e-business, manufacturing and processing, pharmaceutical, powersports, science, telecommunications and travel/hospitality. The Company has over 1,300 employees and currently operates from multiple offices in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Europe and Asia. For more information, visit www.advanstar.com. |
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