Avtex and Telstar Communications Join Forces to Create Contact Center Solution Powerhouse.MINNEAPOLIS -- In a move that merges two leaders in call center and IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. solutions, Avtex, Inc. of Minneapolis has acquired the Contact Center business of Telstar Communications, Inc. of Appleton, WI. The combined companies will operate as Avtex, Inc. based in Minneapolis, Minnesota “Minneapolis” redirects here. For other uses, see Minneapolis (disambiguation). Minneapolis (pronounced IPA: /ˌmɪniˈæpəlɪs/) is the largest city in the U.S. . The transaction closed August 25, 2005, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Avtex President Robert Denman. "This combination will bring many new resources and solutions to our customers and provide exciting growth opportunities for our employees," Denman said. Combined Strengths in Call Center Technology Avtex, Inc. has enjoyed a solid reputation in the industry for pioneering telecommunications solutions since 1971. Avtex is an application and systems integration company, that designs, develops, deploys and supports messaging, contact center and IP telephony solutions that enable organizations to embrace their customers. Telstar Communications is an Interactive Intelligence Platinum Elite Partner with its main focus in the design, implementation, and ongoing support of VoIP telephony systems, contact centers, and messaging solutions. "This merger will allow both our customers and our employees to reach new levels of achievement," said Scott Panzenhagen, president of Telstar. Scott will pursue other business opportunities. The combined companies will serve over 600 customers including Alta Resources, Digital River, Creative Memories, Time Warner, BNSF BNSF Burlington Northern Santa Fe Corporation (railroad) , Kimberly Clark, HSA HSA Health Savings Account (US) HSA Human Serum Albumin HSA Human Services Agency (Nevada) HSA Health Services Agency HSA Health and Safety Authority (Ireland) Bank, and American Family Insurance American Family Insurance Group (aka "AmFam") is a private mutual company which focuses on property, casualty and auto insurance, but also offers commercial insurance, life, health, and homeowners coverage, as well as investment and retirement-planning products. . Avtex Positioned as Industry Leader The new entity will position Avtex as a clear industry leader in providing multi media contact center solutions. The company has offices in Minneapolis, Des Moines, Appleton and Milwaukee and is a VAR (Value Added Reseller See VAR. (company) value added reseller - (VAR, or "value added retailer") A company which sells something (e.g. computers) made by another company (an OEM) with extra components added (e.g. specialist software). ) for Avaya and Blue Pumpkin, a Microsoft Certified Partner and a Preferred Partner and Partner of the Year for Interactive Intelligence. Avtex has a staff of software developers, systems engineers, network engineers, system design consultants, project managers, customer support and field technicians that are trained, certified and specialized in mission critical applications. |
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