Avolent Launches Comprehensive Adoption Programs to Maximize Electronic Billing and Invoicing Investments; Avolent Solution Yields 24% Adoption Rate for Broadband Telco Provider.Business Editors/High Tech Writers SAN FRANCISCO--(BUSINESS WIRE)--Feb. 20, 2001 Avolent, Inc., the largest independent, worldwide provider of Electronic Bill Presentment and Payment See EBPP. (EBPP (Electronic Bill Presentment and Payment) Sending invoices to customers over the Internet. When payment is due, an e-mail is sent with a link to a Web page that contains the billing information and the payment services that are supported. ), Electronic Invoice Presentment and Payment (EIPP EIPP Electronic Invoice Payment and Presentment EIPP Electronic Invoice Presentment and Payment ) and Interactive Customer Care (ICC ICC See: International Chamber of Commerce ) solutions, today introduced the industry's first programs designed to rapidly accelerate, and continue to grow, adoption of electronic billing Electronic billing is the electronic delivery and presentation of financial statements, bills, invoices, and related information sent by a company to its customers. Electronic billing is also referred to as the following:
B2B - business to business and B2C (Business to Consumer) Refers to a business communicating with or selling to an individual rather than a company. See B2B. customers. Avolent's new value-added services provide billers, service providers and system integrators with the tools to quickly achieve increased adoption rates and customer loyalty, while reducing call center and administrative costs administrative costs, n.pl the overhead expenses incurred in the operation of a dental benefits program, excluding costs of dental services provided. . "Avolent has a long history of paving the way towards widespread use of EBPP and EIPP," Darryl Dobin, executive vice president of customer operations at Avolent, noted. "Therefore, it should come as no surprise that we have developed the first comprehensive programs designed to help billers and service providers jumpstart their electronic billing initiatives. We believe these adoption programs are without a doubt the fastest, easiest ways for companies to maximize their EBPP and EIPP investments and gain a clear competitive advantage. This approach also should significantly enhance the consumer experience and dramatically improve the overall relationship between the biller and their customers." Avolent Provides Proven Results NuVox Communications, a broadband telecommunications company serving the Midwest and Southeast, significantly increased the number of customers choosing to view and pay their bills online by using Avolent's Rapid Adoption Program (RAP). After implementing the program in the Southeast in April of 2000, NuVox experienced an immediate and dramatic spike in its adoption rates. As of January 2001, NuVox's EBPP adoption rate for customers exceeded 24%, compared to the industry standard of 1-4%. Because of increased adoption, NuVox Communications has significantly reduced customer service and bill processing and payment costs, as well as lowered customer churn and increased CSR (1) (Customer Service Representative) A person who handles a customer's request regarding a bill, account changes or service or merchandise ordered. Agents in call centers are known as CSRs. See call center. job satisfaction. "Electronic billing has a much greater value than just reduced billing costs," said Kevin Boling, former Manager of OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. for NuVox Communications. "It is an amazing tool for improving customer loyalty, which is particularly important given the telecom industry's high customer turnover rate. NuVox's electronic billing initiative has been very well received and it is unlikely that the company could have achieved this level of success without Avolent's Rapid Adoption Program." About Avolent's Adoption Programs Avolent has created a focused staff dedicated to develop and deploy a two-tiered adoption program, which effectively meets the needs of its B2C and B2B customers and partners across multiple vertical markets: -- Rapid Adoption Program (RAP) - RAP is a turnkey solution designed to help billers and service providers quickly, easily and cost-efficiently achieve a significant adoption rate within their early adopter segment. -- Avolent Adoption Services - Avolent's Adoption Services are designed for billers and service providers who have reaped the benefits of RAP and want to achieve widespread adoption and increase customer loyalty or billers and service providers with specific business and/or unique adoption goals. Avolent's Adoption Programs are available immediately. For additional information, please contact Leigh Hocker, Manager, Customer Adoption Programs, via phone at 303/583-3147 or by e-mail at adoption@avolent.com. About NuVox Communications NuVox Communications is a rapidly growing, facilities-based integrated communications and applications services provider formed by the merger of Gabriel Communications and TriVergent. Serving 30 markets across the Midwest and Southeast, NuVox offers businesses and other end users advanced integrated communications products and services. The Company packages dedicated high-speed Internet access, Web design and hosting, and "traditional" local and long distance telephone services with unified voice, e-mail, and fax messaging, as well as advanced data services. NuVox's growing product portfolio also includes LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. and WAN management, e-commerce solutions, audio conferencing, remote access, digital subscriber line See DSL. (communications, protocol) Digital Subscriber Line - (DSL, or Digital Subscriber Loop, xDSL - see below) A family of digital telecommunications protocols designed to allow high speed data communication over the existing copper telephone lines between end-users and (DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary ) access, and a variety of Web-enabled business applications. NuVox is privately held and has its headquarters at 16090 Swingley Ridge Road in Chesterfield, MO. NuVox has launched a new website URL URL in full Uniform Resource Locator Address of a resource on the Internet. The resource can be any type of file stored on a server, such as a Web page, a text file, a graphics file, or an application program. - www.nuvox.com. About Avolent Avolent is the leading provider of standards-based software solutions for Electronic Bill Presentment and Payment (EBPP), Electronic Invoice Presentment and Payment (EIPP) and Interactive Customer Care (ICC). Avolent's BizCast(TM) software provides benefits to all parts of the business-to-business delivery chain -- including billers, payers, service providers, exchanges and financial institutions. Through a unique, data-centric approach, BizCast automates the entire "invoice to pay" process by helping businesses present, route, reconcile, dispute, analyze and pay invoices online. The company's modular BillCast(TM) software suite enables relationship-centric billers to deploy secure, scalable solutions for personalized billing, statement presentment, payment and service delivery that increase the value of each customer interaction. Founded in 1995 and headquartered in San Francisco, Avolent helped pioneer the Open Financial Exchange (OFX OFX Open Financial Exchange OFX Outer Fix OFX Open Effects ) standard for online bill presentment and the thin consolidator model, and continues to champion open standards, including the Interactive Financial Exchange (IFX IFX - ["Type Reconstruction with First-Class Polymorphic Values", J. O'Toole et al, SIGPLAN Notices 24(7):207-217 (Jul 1989)]. ). In January 2001, Avolent completed the acquisition of Solant, a pioneer in the integration of advanced business-to-business and business-to-consumer EBPP and ICC applications. Avolent's customers are some of the largest billing organizations and service providers in the industry, including Advanced Radio Telecom, AT&T, CyberBills, DotsConnect, Intuit, MasterCard, Metavante, Spectrum, NuVox Communications, Wells Fargo and YourAccounts.Com. For more information, please visit www.avolent.com or call 415/553-6400. Avolent, BillCast and BizCast are registered trademarks of Avolent. All other product and company names are the property of their respective owners and are hereby acknowledged. |
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