Avesta Technologies and Remedy Corporation Partner for Improved IT Problem Management.NEW YORK--(BUSINESS WIRE)--June 3, 1998-- Customers Benefit From New Level of IT Service and Problem Management Avesta Technologies today announced it has joined Remedy(R) Corporation's Product Partner program. This partnership brings together Avesta's Trinity IT Service Management solution with Remedy's industry leading applications for automating internal help-desk and consolidated operations management Operations management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. . This partnering relationship enables users to address information technology (IT) service availability and problem management as a continuous process. The power of Avesta's Trinity for problem isolation, impact analysis, and policy-based escalation along with Remedy's extensive problem management suite creates a solution that revolutionizes IT operations. Now customers can monitor IT fault, performance, impact management, and availability through Trinity and then immediately issue and track a trouble ticket through Remedy's Help Desk(TM) solution for a comprehensive end to end service management solution. "We are delighted to join the Remedy Product Partner program. This alliance helps our mutual clients enjoy a seamless IT service management approach that optimizes IT and business uptime. Our combined solution allows organizations to manage and track availability from a life cycle perspective -- from detecting the initial problem all the way through timely resolution," according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Andy Cooper Andrew Lewis Cooper (April 24 1898 - June 3 1941), nicknamed "Lefty", he was an American left-handed pitcher in baseball's Negro Leagues. Born in Waco, Texas, he played primarily for the Detroit Stars and Kansas City Monarchs. He holds the Negro League career record for saves (29). VP Business Development at Avesta Technologies. "In a changing network operations environment, the ability to detect and resolve problems helps set the expectation for exceeding client service level agreements. The synergy between Trinity's problem isolation capabilities and Remedy's solution dramatically improves both operations workflow and problem management and helps us deliver excellent service to our clients," according to Walter Petrouska, Managing Director for Gray Peak Technologies, Inc. "Integration with other products and technologies is fundamental to Remedy Corporation's strategy," said Margaret Miller, Product Partner Program Manager. "The integration with Avesta's Trinity solution offers our help desk customers a comprehensive service management system incorporating sophisticated event correlation Event Correlation is the processes involved with reducing a large number of incident alerts to a much smaller, more manageable number within automated monitoring and incident/problem management in a Support Management System. technology. It is a pleasure to work with companies like Avesta to offer customers more choices of best-of-breed products for their Remedy Help Desk(TM) solutions." About Remedy Corporation Founded in 1990, Remedy develops and markets the world's leading solutions for the internal help desk and consolidated operations management (COM (1) (Computer Output Microfilm) Creating microfilm or microfiche from the computer. A COM machine receives print-image output from the computer either online or via tape or disk and creates a film image of each page. ) market. As the leader for help desk solutions, Remedy continually delivers products that set the industry standard. At the end of March, Remedy had over 5,600 customer sites, with more than 3,000 customers in 62 countries. Remedy operates from headquarters in Mountain View, CA., with offices in Pleasanton, CA; New Jersey, Virginia, Maryland, London Coordinates: Maryland, London is the northeastern part of Stratford in the London Borough of Newham. It borders Leytonstone to the north, Stratford New Town to the west and Forest Gate to the east, with the centre of Stratford to the south. , Frankfurt, Paris, Tokyo, and Singapore. About Avesta Technologies, Inc. Avesta Technologies, Inc. is an information technology services management firm that enables enterprises to better manage IT service integrity and assess the impact of availability on both IT and business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets . Avesta's customers include organizations with complex, distributed IT environments such as financial institutions, telecommunications carriers, ISPs, and IT service providers. Avesta, a privately held international firm with headquarters in New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. , was founded in late 1996 by executives from the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. industry. Avesta's current products include IT service and impact management software, personalized IT information delivery software and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . Avesta can be reached at (212) 285-1500 or by E-mail at solutions@avesta.com URL URL in full Uniform Resource Locator Address of a resource on the Internet. The resource can be any type of file stored on a server, such as a Web page, a text file, a graphics file, or an application program. : http://www.avesta.com.
CONTACT: Avesta Technologies Inc., New York
Heidi Wooden, 212/285-1500
hwooden@avesta.com
www.avesta.com
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