Avesta Technologies Launches Industry's First Customer Service Management Solution for Network Service Providers.NEW YORK--(BUSINESS WIRE)--April 30, 1998-- -- Targeted Information Delivery to Customers Dramatically Improves the Integrity of Service Provider Offerings -- Avesta Technologies, Inc. today announced general availability of Niagara as the Customer Service desktop application for its Trinity IT Service Management solution. Niagara is a Java(TM)-based desktop that integrates multiple views of critical IT and business information streams. Niagara combines IT information such as IT alarms, performance statistics, operations news, billing information and service level reports to provide an overall management perspective of IT service delivery to customers. "As organizations increase their dependency on service providers, information technology must be managed based on business-oriented service level agreements. Customer are demanding visibility into IT service delivery as a critical factor in their business decision making process," said Dave Arbeitel, vice president of product management at Avesta. "Niagara addresses the need of IT organizations, ISPs, managed service providers and carriers to provide a customer service desktop solution, without introducing the complexities of remote desktop application management," he said. When used with Trinity, Niagara's ability to integrate real-time and historical dynamic content can be used by service providers to deliver a "just-in-time" management perspective of service delivery. Featuring push/pull content subscription capabilities, personalized filtering, and custom notification based on content, Niagara provides the customers of service providers with the right portfolio of IT information to make better business decisions. Niagara's components include NetChannels -- configurable to display internal or external feeds, news, IT service information such alarm information in a scrolling ticker paradigm; and Montage montage (mŏntäzh`, Fr. môNtäzh`), the art and technique of motion-picture editing in which contrasting shots or sequences are used to effect emotional or intellectual responses. -- a partitioned workspace that simultaneously displays multiple information sources and JavaBean(TM) applications. Niagara, along with Trinity, scales to support thousands of concurrent users across an enterprise. Niagara is available today as a Trinity application to be followed up by availability as a universal desktop for business and IT information management applications such as billing, asset management, service management and telecommunications applications. Niagara is bundled with Sun Microsystem's Hot Java web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. and also supports Microsoft Internet Explorer See Internet Explorer. and Netscape Navigator An earlier Web browser for Windows, Macintosh and X Windows from Netscape that provided secure transmission over the Internet. Soon after its introduction in 1994, Navigator, or just "Netscape," as it was commonly called, quickly became the leading browser on the Web. web browsers The following is a list of web browsers. Historical Historically important browsers In order of release:
Avesta Technologies, Inc. is an information technology services management firm that enables enterprises to better manage IT service integrity and assess the impact of availability on both IT and business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets . Avesta customers include organizations with complex, distributed IT environments such as financial institutions, telecommunications carriers, ISPs, and IT service providers. Avesta, a privately held international firm with headquarters in New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. , was founded in late 1996 by executives from the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. industry. Avesta's current products include IT service and impact management software, personalized IT information delivery software and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . Avesta can be reached at (212) 285-1500, or by E-mail at solutions@avesta.com URL URL in full Uniform Resource Locator Address of a resource on the Internet. The resource can be any type of file stored on a server, such as a Web page, a text file, a graphics file, or an application program. : http://www.avesta.com CONTACT: Avesta Technologies, Inc. Heidi Wooden, 212/285-1500 hwooden@avesta.com |
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