Avesta Technologies Announces Trinity: IT Service Management for The Distributed Enterprise.NEW YORK--(BUSINESS WIRE)--April 30, 1998-- Trinity Helps Organizations Manage IT Service Integrity and Minimize Business Risk Avesta Technologies, Inc. today announced that Trinity, an Information Technology (IT) service management solution, is now shipping. Trinity -- announced as a beta test A test of new or revised hardware or software that is performed by users at their facilities under normal operating conditions. Beta testing follows alpha testing. Vendors of packaged software often offer their customers the opportunity of beta testing new releases or versions, and the product at Networld + Interop last fall -- has been developed to address IT service integrity issues to meet business requirements in complex and distributed environments. Trinity allows organizations to immediately identify the cause of service disruptions and minimize downtime by isolating problems and assessing the impact on business and IT. Trinity workflow management and reporting also allows organizations to provide automated policy-based customer support for IT services. "As organizations aggressively compete in the electronically connected world, information technology has become the infrastructure of the new enterprise and is critical to its success," said Kam Saifi, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Avesta. "IT service management must be aligned with business requirements in order to compete successfully in the global marketplace. We have developed Trinity as a practical solution for our customers to ensure that their IT services fully support their business objectives." Avesta also announced a series of partnerships with leading enterprise software providers to broaden the context in which mission-critical IT users access and apply Avesta's service and impact management solution. Yesterday, at CA World in New Orleans New Orleans (ôr`lēənz –lənz, ôrlēnz`), city (2006 pop. 187,525), coextensive with Orleans parish, SE La., between the Mississippi River and Lake Pontchartrain, 107 mi (172 km) by water from the river mouth; founded , Avesta announced that Computer Associates, Inc. is integrating Trinity with Unicenter TNG's end-to-end enterprise management software system for a comprehensive service management solution. Similar partnerships with leading-edge systems management and service providers will be announced in the forthcoming weeks, the company said. Peter Rust, executive director of operations for Bell Atlantic Internetworking and Multimedia Solutions (BAIMS), said "Trinity provides enterprise management at the applications layer helping us make sure that our customers' applications are available, and in turn enabling us to meet our own customer needs." BAIMS, one of Avesta's first customers, is using Trinity to manage and control its complex network infrastructure as well as service its clients. "Trinity provides us with the ability to do root cause analysis so we can instantly understand which customers are affected. Trinity's workflow capabilities arm us with the solutions to correct any IT problem," Mr. Rust stated. Trinity manages networks and improves availability and service levels, while identifying operational risk. Using a dynamic object-oriented model of the managed enterprise, Trinity represents a dynamic IT environment automatically. It enables managers to assess performance, determine the impact of service outages on their businesses, and diagnose the root cause of an IT service problem. In addition, Trinity improves workflow, such as problem escalation procedures and trouble ticketing and makes relevant documentation immediately accessible to IT managers for efficient problem correction. Trinity lowers the cost of IT service management, minimizes problem determination time and reduces business risk. Designed for scalability, Trinity is fault tolerant The ability to continue non-stop when a hardware failure occurs. A fault-tolerant system is designed from the ground up for reliability by building multiples of all critical components, such as CPUs, memories, disks and power supplies into the same computer. and self-managing and supports 24 by 7 operations. Bell Atlantic Internetworking and Multimedia Solutions (BAIMS), based in New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. , provides global solutions for large business customers in communications services ranging from IP transport, remote access, application hosting, videoconferencing A real time video session between two or more users or between two or more locations. Although the first videoconferencing was done with traditional analog TV and satellites, inhouse room systems became popular in the early 1980s after Compression Labs pioneered digitized video systems and secure messaging. Bell Atlantic Internetworking and Multimedia Solutions is a subsidiary of Bell Atlantic that provides Internetworking and value-added services specifically targeted at the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. industry. Services being developed include a financial Extranet/Intranet connectivity, remote access, multimedia streaming and others. The development of Intranets/Extranets entails the movement of LAN/WAN LAN/WAN Local Area Network/Wide Area Network , enterprise-wide corporate network applications and capabilities to the data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. Internet Protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. . Avesta Technologies, Inc. is an information technology services management firm that enables enterprises to better manage IT service integrity and assess the impact of availability on both IT and business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets . Avesta customers include organizations with complex, distributed IT environments such as financial institutions, telecommunications carriers, ISPs, and IT service providers. Avesta, a privately held international firm with headquarters in New York City, was founded in late 1996 by executives from the financial services industry. Avesta's current products include IT service and impact management software, personalized IT information delivery software and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . Avesta can be reached at (212) 285-1500, or by E-mail at solutions@avesta.com URL URL in full Uniform Resource Locator Address of a resource on the Internet. The resource can be any type of file stored on a server, such as a Web page, a text file, a graphics file, or an application program. : http://www.avesta.com. CONTACT: Avesta Technologies, Inc. Heidi Wooden, 212/285-1500 hwooden@avesta.com www.avesta.com |
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