Avaya partners with Sun. (Strategic Alliances).

Avaya Inc. has announced the release of Avaya Interactive Response, a configurable multimedia voice response system designed to enable companies to save money and better serve customers by automating service functions. Supporting touchtone and speech-enabled access to information in company databases and business applications, the system can be adapted to accommodate almost any interaction a human service representative could perform by telephone. Avaya Interactive Response software ships pre-configured on a standard Sun Microsystems, Inc. Sun BLADE 150 workstation that integrates easily into Internet Protocol (IP) networks. The system comes equipped with the Solaris 8 Operating System and 10/100 Ethernet connectivity, enabling streamlined and cost-effective deployment in converged voice and data networks. The open standards-based system supports end-to-end IP telephony through connection to Avaya Multi Vantage software and communications servers. IP networking enables companies to implement applications more flexibly and cost-effectively across multiple sites and multiple communications channels, such as voice, e-mail and Web.