Avaya announces self-service/speech solutions, collaborates with IBM.Avaya Inc. recently announced new releases of its unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. and contact center solutions, which deliver self-service functionalities across an organization through speech-enabled applications. Avaya Unified Communication Center 2.0 can increase the scalability of unified communications, enable support for up to 10,000 subscribers, integrate with IBM Lotus Notes Lotus Notes is a client-server, collaborative application owned by IBM Software Group. IBM defines the software as an "integrated desktop client option for accessing business e-mail, calendars and applications on [an] IBM Lotus Domino server."[1]. calendar and manage through centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. administration using a single administrative interface. Avaya Interactive Response 1.2.1 adds new international support, expanding its speech recognition and text-to-speech capabilities to more than thirty languages. It operates on higher-capacity servers and can let businesses deploy automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. services for both customers and employees, allowing them to use voice automation to access information or make transactions via phone. Routine inquiries are handled through automated processes, freeing customer service agents to respond to higher-value or critical interactions. [ILLUSTRATION OMITTED] Also, Avaya and IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , an information technology company, have announced they will jointly deliver speech-enabled self-service solutions that allow easier, more cost-effective deployment of customized speech applications throughout businesses. The solutions will combine Avaya's Internet protocol-based contact center software for self-service with IBM's WebSphere infrastructure software and speech technology, enabling enterprises to incorporate speech easily into a range of business processes--such as account management, customer purchasing and inventory management. The joint offerings are built on open standards-based technologies and enable integration of critical data so that automated services have all the information required to serve callers effectively and speedily speed·y adj. speed·i·er, speed·i·est 1. Characterized by rapid motion; swift. 2. Accomplished or arrived at without delay; prompt. See Synonyms at fast1. . www.avaya.com www.ibm.com |
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