Avaya announces communications applications to utilize automated speech.Avaya Inc., a provider of business communications software (communications, software) communications software - Application programs, operating system components, and probably firmware, forming part of a communication system. These different software components might be classified according to the functions within the Open Systems , systems and services, has announced new releases of its unified communication and contact center solutions to deliver self-service functionalities across an organization through speech-enabled applications. Avaya Unified Communication Center 2.0 increases the scalability of unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. , and it integrates with IBM Lotus Notes Lotus Notes is a client-server, collaborative application owned by IBM Software Group. IBM defines the software as an "integrated desktop client option for accessing business e-mail, calendars and applications on [an] IBM Lotus Domino server."[1]. calendar and contacts. The administrative interface enables easier management through centralized administration. Avaya Interactive Response 1.2 adds greater international support, expanding its speech recognition and text to-speech capabilities to more than thirty languages. It operates on higher-capacity servers. The company also introduced a new set of software development tools and interfaces to develop and customize branded speech applications for Avaya Interactive Response. The new Avaya Speech Applications Builder allows developers to rapidly and cost-effectively design speech automation services using open standards Specifications for hardware and software that are developed by a standards organization or a consortium involved in supporting a standard. Available to the public for developing compliant products, open standards imply "open systems;" that an existing component in a system can be replaced such as VoiceXML (VXML See VoiceXML. ). Avaya also announced its signing of a definitive agreement to acquire Tenovis GmbH & Co. KG, a European provider of enterprise communications systems and services, from affiliates of Kohlberg Kravis Roberts Kohlberg Kravis Roberts & Co (commonly referred to as KKR) is a New York City-based private equity firm that focuses primarily on late-stage leveraged buyouts. It was founded in 1976 by Jerome Kohlberg, Jr., and cousins Henry Kravis and George R. & Co. Under the terms of the agreement, Avaya will pay approximately $370 million in cash, as well as assume about $265 million in debt. Avaya said the transaction is subject to customary regulatory approvals and closing conditions. www.avaya.com and www.tenovis.com |
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