Avaya and Siebel Systems Form Global Strategic Alliance; Customer-Focused eBusiness Leaders to Target $330 Billion Market.Business/High-Tech Editors NOTE: Multimedia files, including our logo, photographs and streaming video A one-way video transmission over a data network. It is widely used on the Web as well as company networks to play video clips and video broadcasts. Computers in home networks stream video to digital media hubs connected to a home theater. relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc this story will be available to journalists to download at www.newstream.com BASKING RIDGE, N.J. AND SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , CALIF.--(BUSINESS WIRE)--June 27, 2000 Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), the world's leading provider of eBusiness Application software, and Avaya, soon to be spun off from Lucent Technologies (NYSE NYSE See: New York Stock Exchange : LU), today announced a global strategic alliance to jointly develop, deliver and market integrated eBusiness solutions. The alliance includes creation of a dedicated joint product development and integration team, as well as dedicated joint marketing and sales teams and a multi-million dollar commitment over the next 12 months for an intensive program of joint advertising, direct marketing, seminars and events. It enhances the terms of a strategic alliance Siebel Systems and Lucent Technologies announced in August, 1999, and strengthens both companies' abilities to address the estimated $330 billion market (according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. International Data Corporation) for eBusiness solutions. The two companies will integrate Siebel eBusiness Applications with Avaya communications solutions, creating new and innovative ways for organizations to interact with, and develop relationships with, customers - over any media, any currency, any device, any distribution channel, any time. The solutions will give organizations flexibility in selecting the appropriate level of eBusiness sophistication so·phis·ti·cate v. so·phis·ti·cat·ed, so·phis·ti·cat·ing, so·phis·ti·cates v.tr. 1. To cause to become less natural, especially to make less naive and more worldly. 2. , while providing a smooth migration path for implementing new customer service and relationship management capabilities to keep pace with market changes and business growth. The joint solutions will provide tight "out of the box" integration -- accelerating implementation times for businesses transforming their call centers into next-generation customer interaction centers that support multiple communications channels Also called a "circuit" or "line," it is a pathway over which data are transferred between remote devices. It may refer to the entire physical medium, such as a telephone line, optical fiber, coaxial cable or twisted wire pair, or, it may refer to one of several carrier frequencies and tightly link with information sources across the enterprise. This enterprise-wide linkage of customer-supporting functions extends the scope and intelligence of an organization, enabling faster, information-driven actions to meet and exceed customer needs. "Together, Avaya and Siebel Systems plan to make it easy for large businesses to move from traditional bricks-and-mortar to communication-enabled clicks and mortar Also called "bricks and clicks," it refers to businesses that offer online services via the Web as well as the traditional retail outlets (offline) staffed by people. Coined in 1999 by David Pottruck, co-CEO of the Charles Schwab brokerage firm, it refers to running the two divisions in a . That means businesses can stay close to their customers through whatever combination of Internet, email, fax or voice those customers prefer," said Don Peterson, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Avaya, Inc. "Fortune 2000 companies around the world already use cutting-edge tools from Siebel and Avaya that keep them in the forefront of the eBusiness revolution. Now we are working together to develop and market a new generation of innovative solutions that will enable our customers to excel." "Avaya's global reach and strength in communications software (communications, software) communications software - Application programs, operating system components, and probably firmware, forming part of a communication system. These different software components might be classified according to the functions within the Open Systems and technology, combined with Siebel System's eBusiness Applications leadership, will enable our mutual customers to build and extend enduring customer relationships at every point of contact," said Thomas M. Siebel, chairman and CEO, Siebel Systems, Inc. "For our mutual customers, this alliance will help speed and simplify the process of deploying multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple eBusiness systems that build customer loyalty and produce financial returns." Avaya and Siebel Systems will work with each other, with systems integrators, and through alliances with other vendors to deliver their jointly developed and integrated solutions. Avaya and Siebel are already serving business customers, including Nexstar Financial Corporation and Compaq Computer, through their existing alliance. "Our goal with an integrated Avaya and Siebel Systems solution is for Compaq to raise call center productivity and customer satisfaction to the highest levels in our industry," said Michael D. Cappellas, president and CEO, Compaq Computer. "We expect to benefit greatly from the expanded joint development and product integration efforts of these two industry leaders in the technology of customer care." Avaya and Siebel Systems are offering integrated solutions today and plan to make several jointly developed and packaged eBusiness solutions available during the fourth quarter of 2000. These eBusiness solutions will be based on the strong foundations provided by the combination of Avaya's CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Central(TM) 2000 and CentreVu(R) Customer Care Solutions and Siebel's eBusiness Applications for sales, marketing and customer service such as Siebel Call Center, Siebel eMarketing and Siebel eService. The joint solutions will extend business rules and automate processes across the enterprise with timeliness and intelligence, helping companies meet service level objectives and satisfying the unique needs of each customer. Together, Avaya and Siebel Systems are expanding customer focus beyond the traditional call center to include multi-media customer contacts such as Internet, e-mail, and fax, and linking them to channels such as field sales, service, suppliers and resellers. The two companies have also committed to training their respective sales and support organizations on the new combined solutions. In a separate announcement today, Avaya unveiled its new name and leadership team. About Avaya Avaya, formerly the Enterprise Networks Group of Lucent Technologies, headquartered in Basking Ridge, N.J., USA, is a leading provider of communications systems for enterprises, including businesses, government agencies and other organizations. We offer voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling Structured Cabling is defined as building or campus telecommunications cabling infrastructure that consists of a number of standardized smaller elements (hence structured) called subsystems. products and services. We are a worldwide leader in sales of messaging and structured cabling systems and a U.S. leader in sales of enterprise voice communications and call center systems. We intend to use our leadership positions in enterprise communications systems and software, our broad portfolio of products and services, and strategic alliances with other technology and consulting services leaders to offer our customers comprehensive eBusiness solutions. For more information about Avaya, visit us on the Web at http://www.avaya.com. About Lucent Lucent Technologies, headquartered in Murray Hill Murray Hill may refer to one of the following places:
About Siebel Systems Siebel Systems, Inc. (NASDAQ: SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness application software enabling (programming) software enabling - (Or "enabling") Modification of the design or implementation of software to allow internationalisation to take place. In particular, enabling may refer to the modification of software to support double-byte character sets, hence "Unicode multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel System's sales and service facilities are deployed locally in more than 28 countries. For more information, please visit our Web site at www.Siebel.com. |
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