Avaya and Onyx Software Introduce New Software Connector Created By SimpliCTI; Connector To Provide Integration Between Avaya and Onyx Products.

Business Editors/High-Tech Writers

Call Center & CRM Solutions Las Vegas 2003

LAS VEGAS--(BUSINESS WIRE)--Feb. 11, 2003

Today at the Call Center & CRM 2003 Las Vegas tradeshow, Onyx Software (Nasdaq:ONXS), Avaya (NYSE:AV) and SimpliCTI Software Solutions Inc. announced the immediate general availability of a new software connector, which will integrate contact center interactions between Avaya Interaction Center (IC) software for multi-media customer care and Onyx Employee Portal (OEP).

The IC/OEP connector provides each contact center agent access to a customer's detailed information in the Onyx database as soon as the customer calls. This enables the agent to provide real-time, personalized and focused service based on the information at their fingertips. Customers spend less time waiting for agents to retrieve information, and instead, receive immediate processing of their requests.

Using the connector enables simpler implementation of sophisticated CRM applications and allows companies to focus on the applications, not the connection, reducing implementation efforts and speeding time to return-on-investment. Companies who take advantage of the connector can also reduce the level of integration services, which lowers the total cost of ownership and mitigates the risks of implementation.

The SimpliCTI-developed software connector delivers out-of-the-box integration and enables pre-established communication between the Avaya and Onyx products. The connector shares information between the two systems and provides bi-directional messaging and function calls.

"This connector can minimize cost and customization efforts associated with bringing Avaya and Onyx together," said Anna Dorcey, director of the Avaya DeveloperConnection Program. "Our customers count on us for reliable, secure networks that enhance customer relationships, and this is an example of how we work with our DevConnect members to deliver these targeted business solutions."

"SimpliCTI's products are designed to provide solutions that decrease costs, increase revenue, and improve customer satisfaction," said Bruce Calhoon, president and COO at SimpliCTI. "Companies seeking a comprehensive contact center solution can now avoid the near-term costs associated with custom coding this communication link needed to integrate Avaya and Onyx."

"In the contact center arena, success is all about driving cost down, increasing customer value and improving the quality of customer service," said Mark Longton, Alliances Manager at Onyx Software. "Connecting Onyx and Avaya with the SimpliCTI connector enables an exemplary level of customer service that is the hallmark of world-class companies."

For a demonstration of the three-way solution, please visit Avaya booth #504 on the Call Center & CRM 2003 Las Vegas show floor.

About Onyx Software

Onyx Software Corp. (Nasdaq:ONXS), worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Agile Software Corp., Credit Suisse, Delta Dental Plans of California and Pennsylvania, Dreyfus Corp., Fluke Networks Inc., Ingenix Health Intelligence, The Regence Group, The Seattle Mariners and Suncorp. More information can be found at (888) ASK-ONYX, [e-mail] or http://www.onyx.com/. Onyx Software is a Premier member of the Avaya DeveloperConnection Program.

About Avaya

Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500(R). Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services. Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com.

About DevConnect

The DeveloperConnection Program (DevConnect) is a comprehensive set of innovative sales, support, marketing and services programs through which Avaya works with members to develop, promote and sell their products and solutions that interoperate with Avaya solutions. For more information, visit DevConnect at http://www.devconnectprogram.com.

About SimpliCTI Software Solutions

SimpliCTI Software Solutions, Inc., founded in 1996, is a leading systems integration firm specializing in multi-channel CRM solutions. SimpliCTI's mission is to deliver best-in-class multimedia Customer Relationship Management (CRM) solutions to its clients. SimpliCTI's Multimedia CRM solutions are comprised of the professional services, support and products required for automating, managing and routing a business' electronic customer interactions. The media for these interactions include telephone calls, emails, text chat, World Wide Web (Web) collaboration, facsimile, video and wireless. SimpliCTI is ideally positioned to provide clients with innovative CRM technology solutions based upon a successful implementation track record, unmatched depth of experience, expertise and knowledge in multi-channel CRM systems, and the use of an unprecedented speed to solution/time to value model. For more information visit the SimpliCTI website: http://www.simplicti.com. SimpliCTI is a Premier member of the Avaya DeveloperConnection Program.

Forward-Looking Statement 

This press release contains forward-looking statements, including statements about the ease and cost of integrating the Onyx and Avaya applications and the benefits associated with using the software connector. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q for the period ended September 30, 2002. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Note to Editors: Onyx is a registered trademark of Onyx Software Corp. in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.