Avaya and IBM form global alliance. (Strategic Alliances).
Avaya Inc. and IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) have announced a global strategic alliance to
integrate Avaya's CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Solutions with IBM's middleware, eServer
technology and c-business solutions. The agreement represents a joint
commitment to pursue the worldwide CRM applications and infrastructure
market. IBM and Avaya will ready new CRM solutions to become part of
IBM's c-business solutions portfolio, with the two firms
collaborating in product development, marketing, sales and services. The
resulting CRM contact center solutions will help enable businesses to
more effectively manage customer Interactions, deliver on commitments
and measure and act on the results of those interactions. Avaya is
optimizing its products to perform on Java J2EE (Java 2 Platform, Enterprise Edition) A platform from Sun for building distributed enterprise applications. J2EE services are performed in the middle tier between the user's machine and the enterprise's databases and legacy information systems. standards for Web-based
enterprise application development. This includes the IBM WebSphere
Application Server This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. and IBM DB2 database software running on AIX and NT,
the operating systems for the IBM eServer pSeries and xSeries products.
Avaya will promote IBM e-business infrastructure products as tech
nologies of choice for its customers. The Avaya-IBM alliance builds on
an agreement between the two firms announced in September 2001. Under
the agreement, IBM Global Services IBM Global Services is the world's largest business and technology services provider. It is the fastest growing part of IBM, with over 190,000 professionals serving customers in more than 160 countries. has developed consulting and
implementation services to complement various Avaya products and
services, including unified communications, CRM solutions and Web-based
e-commerce applications.
COPYRIGHT 2002 Technology Marketing Corporation
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2002, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.
|
Printer friendly
Cite/link
Email
Feedback
Reader Opinion